Comfort Gallery Mattress and Furniture — Local services in Kimball

Beware if you are looking for a motorized lift chair. We bought one and it was so uncomfortable that you could not sit or lay in it for any amount of time. We bought the chair because my wife had hip surgery. The chair was so hard, she could not lay in it after her surgery. We tried to get them to let us exchange it for a more expensive product and they refused. They said the factory would not let them exchange it.....BUT they allow any and everybody to freely sit in those same chairs in their store all day long. We have bought many mattresses and two beds from this store....we will never purchase another product here. If they do not stand behind their products....we want no part of it. Just be careful if you purchase from this store. YOU CANNOT RETURN YOUR ITEMS. I hardly ever leave reviews....I just thought this might be needed by someone down the road. Tgese chairs are over $1000....just choose wisely who you purchase from. They do not tell you that you can't return their furniture when you purchase it! I truly wish I had read the reviews before I purchased our chair. It might have saved me a lot of heart ache....and money. Now we have a chair that no one can comfortably sit in and no way to fix the problem. We try to buy from the small businesses in our area....but this was a mistake. Check the reviews before you buy...it would have saved...

I can't say enough about this store. We have purchased twice from them. The first purchase was a set of recliners. They are great chairs. I then decided I wanted a new bed. I searched high and low on the internet. And then it dawned on me to call Comfort Gallery. He had exactly what I wanted. They delivered that day. And a holiday weekend on top of that. I had a minor problem with the height of the bed. ALL my fault. The delivery person, Christian solved it. He mentioned they sold a box spring that was half the size I was trying to use. Worked perfectly. He even had it in stock and brought it to me the SAME DAY. Folks, it is time to support small business.Don't buy from a chain or the internet. Support your local businesses. This store had quality merchandise. Very good prices. Delivery and set-up!! Ask for Christian when you need something delivered. He...

I went to inquire a possible return and the sales guy yelled at me and threatened to call police. (I was very calm and polite). Most awkward customer service experience I've ever had in my life. The factory told me they would refund the store if I returned but store sales guy wouldn't cooperate and became hostile.

The initial transaction was smooth, but if anything comes up after watch out. Nothing personal against them and I wish the best for this business. I have thick skin and don't take things personally, but for everybody's sake, I truly hope they don't intimidate other...