O'Reilly Auto Parts — Local services in Kimberling City

So, I went in with simple instructions in regards to my needs. I listed the vehicle the size of the engine the year and informed them of which parts I needed to which they made me repeat that again because they weren't competent enough to keep up with what I said. After not having the parts that I needed which were ridiculously common parts that I have actually purchased at this O'Reilly's before they proceeded to tell me that no O'Reilly's carry those parts and then told me that the O'Reilly's in Branson West had three of them... at this point I realized that I was dealing with someone less than capable. I have had good experiences with the blond lady that works in there but it seems like a lot of the men in the store are not capable of a mechanical sales position. Due to the limited knowledge base of these guys I just don't feel like they should be in that position. Once I found out that they did not have the parts I was after I decided I would try to fix a different vehicle so I asked for a certain set of parts for that vehicle instead once again replying that they don't carry them that it's not a common part when last week I bought eight of the same Parts at the same store, dealing with the blonde lady referenced earlier. I'm aware that they did move one of their strongest employees to the Hollister store and that could be impeding on their customer service skills and knowledge base, that being said I live close to the store so it's a lot more convenient for me to come to this one however if this is going to be the service standard and knowledge base continued in the store myself and most of the other shops in the area will have decided to go elsewhere... I'm not sure that training would fix the issue due to them being reasonably incompetent, if you're not a car guy you probably shouldn't sell car parts ..... I don't know anything about makeup so I would never intend to take a sales position...

Very friendly staff! They worked with me a few times on exactly what it is I needed and answered any questions I had about the maintenance that I was performing on my vehicle. They do recycle oil and oil filters in case anyone is curious.

Quite a few staff on hand at a time as well, so no issues of too many customers, not enough staff.

Highly recommend! This coupled with the true value next door covers almost all your vehicle, boat,...

Diagnostic test showed that I needed a transmission range sensor. The O'Reilly employee told me that it was a special order. When I asked him to order the part, he said that he could order the part but that it wouldn't come in. A call to O'Reilly in Branson West not only got me the part, but it arrived from the warehouse the same day. I won't be going to the Kimberling City...