Ace Hardware — Local services in Kingwood

If I could give the store zero stars, I would. I went in with a friend to get some stuff on a Sunday, because other stores were closed. I was looking for a contour gauge. It was listed on their website as available, but after two people, who had zero clue what I was talking about, danced around a bit, they finally took me to the rack I had already searched. Guess what, they didn't actually carry it. Hmm ... okay, understandable I suppose. My friend went to get some threaded rod, 1/2", and a bag of concrete mix. THEY WERE COMPLETELY OUT OF CONCRETE, COMPLETELY. They said someone had come in and bought it all up. At ACE prices? I doubt it. You go to a contractor for something like that. I SMELL BS. And to top it all off. My friend bought two threaded rods and got charged for SIX. Why? They come in singles and bundles of three, and were priced on the displays as such, but all the tags on the rods said bundles. We went back to the store and tried to explain. We were first told we bought a different metal that was more expensive, then that we had picked up something that we shouldn't have, but we demonstrated otherwise, then finally said that we were just flat out wrong. These people have absolutely zero clue and no critical thinking skills. Argumentative, horrible service. Not the helpful place. I can only hope that we get a Lowe's or Home Depot some...

I always appreciate this store little more each time I visit. I've went there with some more odd or unusual needs and to my surprise they have always had the needed items in stock. I also really appreciate the staff. Everyone is willing to help out when u have a question or a problem you might be trying to solve. I especially appreciate Kelly. She just does a great job all...

Ace Hardware is a business in Kingwood, Wv that has helped me out many times. I like the friendly employees. If I can't find what I'm looking for the employees are there to help. I needed a special u shaped florescent light bulb and a employee looked on their computer to find me one and ordered it. This store is nice to have in our town so you don't have to drive 25 miles to get...