Jasper-Newton Electric Co-Op — Local services in Kirbyville

Terrible customer service and communication between rep and customer. I was disconnected for non payment, with no warning. My last contact was an email with past due and current balance being due sept 23. This led me to believe that I had till then to settle up. When I called to inquire on what I needed to do to reconnect service, I was treated very rudely and hung up on. Then required to pay an additional deposit. Which I understand happens. But I feel taken advantage of for lack of clear communication from the company. My 300 bill turned into 1000 with no warning or consideration. Every time I call the office, I’m appalled at the treatment. As a person that’s worked various forms of customer service, this is unacceptable and embarrassing. Also a month ago, trees on the edge of the property were trimmed by the company and left to rot on my fence line that I share with my neighbors. I never thought I would say it. But I...

The worst electric power company ever.No notifications on when power will be restored. It takes them forever to repair the problem and restore power. They do not take the necessary steps to insure that power lines are protected from adverse weather conditions and that trees are cut away from power lines. No accountability. They are not answerable to anyone. They do not care The customers must get together and report this incompetent and mismanaged company to our elected representatives. Maybe we can get them decertified and have a more responsible company take over and provide the quality...

When there is an outage it takes them forever to fix. I lived inside city limits for a while and never had this many problems and time without power. Horrible at giving updates, if your fixing something it shouldn't take almost 24 hours before you alert your paying customers. People pay there bill every month and if you don't they cut your electricity asap, but when they mess up it could takes hours if not days before it's back up again. Worst service I...