Office Furniture Outfitters — Local services in Knoxville

The staff at the University Commons location were pleasant and helpful, and the chair I bought has been great. Everything that I was able to look at and touch at the time of purchase was great. If you plan on buying a base model chair on site then you can stop here and consider this a 5* review.

My problems started with an additional feature I purchased that was not in stock at the time. I bought a set of hard surface wheels for my chair that were going to have to be ordered. I was told they would order them right away and call me when I could come pick them up. That was a month ago. I have never once received a call from them. I have called several times to see what the order status is. The first time, two weeks ago, I called and was told they had not come in yet. The second time I called I had to leave a message but never heard back from them. Finally today when I called they told me I would need to drive way out of my way to their warehouse location to go pick up my castors and I would have to do so before 4pm. So now I've had to take time off work to go pick up a product I paid for a month ago and received zero customer service or follow-up after the initial time of purchase. What's even worse is that the delivery date on the box I was given was for over a week ago, which means they have been sitting on this package and doing nothing with it. It seems once they get your money you are no longer a priority to them.

tl;dr - If you can see it and touch it when you visit then you will probably be just fine, but if you want any features that are not immediately available expect to be neglected.

Edit: I’m updating my review from 3 to 4 stars to reflect the effort they have put in since I posted my review. Not only did they read and reply to my review, but I received a call and personal apology from the rep who originally sold me the chair. That’s more effort than you’ll get from most companies these days, and I’d like to believe that my experience was an exception and...

I was visitng from out of town several years ago and stopped by Office Furniture Outfitters to kill time before a nearby meeting. I ended up leaving with a good used office chair. I don't recall the brand but it was an excellent value and lasted me a long time.

Recently I wanted to upgrade to something better for my permanent home office. I was in no hurry and shopped around Atlanta. Then, coincidentally, I found myself in Knoxville again and thought to stop by Office Furniture Outfitters. It was in slightly different location from my first vist, across the parking lot. Looks like they've upgrade a lot and I thought the prices would have increased to match. I was pleased to see they still had some great deals. A nice young man named Jay helped me find an excellent used chair that I left with that day. It's great!

It's not the most convenient place for me but if I were local, it would be my go to. I will definitely try to do my furniture shopping when business takes me to Knoxville. Great service and...

We want to thank OFO account representative Jay Brown for spending close to an hour with us, even though we showed up out of nowhere and needed only a single office chair. He treated us as if we were the most important customers on earth: he showed us lots of chairs, explained the differences among them, let us leisurely try them out, offered us an excellent price, and even let us select from among several dozen fabric options without additional cost. Then he kept in touch with us when there was a slight manufacturing delay, and he and his colleagues had the chair all put together for us to pick up. We were definitely impressed, and we highly recommend Office Furniture Outfitters - and Jay Brown! - to anyone seeking quality furniture and...