Tennessee Vapor Factory — Local services in Knoxville

Honestly it is sad that companies think that people just want to rip them off. This is the second time i have bought a disposable from here and it has had problems. They were both Escobars. The first time I just brushed it off as a fluke, second time I figure I would bring it back to see if they would make it right. The lady without asking any questions said that I should have brought it back within 12 hours. I work 10-12 hour shifts. They really should put some kind of a disclaimer that says buyer beware, all products sold as is, kind of like buying a used item on Craigslist. You think supporting local business means that they give great customer service or they stand behind the products they sell. I know you cannot refund or exchange every single thing item that has an issue but they should judge it on a case by case basis. It really isn't about the $25 or whatever I paid for it but the principle of the thing. I know I haven't spent the most money there because I have only been going for a year but I have made quite a few purchases there but I guess I will be driving out of my way to go to smokey mountain vapor, atleast there I know the owner Is there all the time and wouldn't hesitate to make things right even if it meant maybe losing money that one time to make sure I would continue to shop there and spend money at his shop. Edit: I love the condescending tone of the owners response. Instead of giving a real apology or offering to make it right they deny responsibility because "they don't manufacture their own products." As if 99.99% of people don't know that most vape stores are retailers and not producers. Then chastising me because I didn't email them. I went to the store in person to try and remedy the situation and I was just asked if "want to buy another one?" It's okay, I understand. Thank you so so much for telling me how leaving a bad review is not how to resolve a problem. It's funny how you think that i wasn't just trying to warn the public of bad...

I have been here twice and had excellent customer service both times! Today when I came in, Andrew helped me. I can't imagine how many questions I asked, but Andrew very patiently answered each and every one of them. I left with so much more knowledge than when I came in! He listened carefully to my preferences and pointed me towards a couple of vapes I would like. He was right on point!! I left with the caliburn g. It was very reasonably priced. I couldn't have chosen better! Andrew made me a very happy customer!

Edit: I have been a regular customer here for a little over two years now. Today, my daughter and I went in the store together to look at vapes and juice. Jason (who has helped me many times before) helped me choose a new vape. He listened to everyone of my requests and preferences and helped me choose a new vape I liked even better that the caliburn! The customer service here is absolutely amazing! I won't go...

I’ve always heard people talk about the long process of visiting a vape shop to get started. I was not looking forward to it, but I also didn’t want to risk ordering something online. The girl working was AWESOME though, and managed to determine what would work best for me, ring me up, and give me a tutorial in less than 10 minutes. She didn’t try to convince me that I needed anything super fancy/expensive and she very clearly explained the difference between different options. The e-liquid she recommended has turned out to be perfect. I definitely recommend this place for anyone who wants to get started but doesn’t have time for some huge unnecessary sales demo. The experience was efficient but I didn’t feel rushed. I’m sure if I’d had a ton of questions or wanted to sample stuff, that wouldn’t have been an...