Staples — Local services in Knoxville

I just bought Turbo Tax on Amazon for 42% off. I got my product code instantly, loaded it on my two computers, and it works great. Within the next couple of weeks I'm going to try Office Max in Turkey Creek for office supplies. I'll see how it goes. Well I've decided to write off the $570 I paid for the new computer and extended warranty I purchased from Staples last September and get a new one to replace it. I consider it my fault that I mistakenly believed Staples would stand behind the products they sell to their trusting customers. From now on my shopping for office and computer products and supplies will take place at Best Buy, Office Depot, and Amazon. I can't relate how extremely disappointed I have been with Staples during this process. I noticed that Staples replied to my origional review. I appreciate the thought, but they are just words. Action is when you stand behind the products you sell as a last resort when all other options have been exhausted. I will miss shopping this store, but I can not in all consciousness deal with someone with whom I can not trust to stand with me when all else fails. I purchased an HP computer there a two months ago. I've been shopping there a lot because it's nice, clean and friendly. I used the computer fairly often the first month, but I began to notice the keyboard numbers and letters were fading.

I took the computer back to show them the problem. They helped me contact Asurion, a protection policy I didn't realize that they had added to the bill until afterwords, and Asurion said that they couldn't help because was still under factory warranty, so we called HP. They said they couldn't help because it could have been my fault.

Staples helped me with my calls, but they won't help further, so I now have a computer that may, in a few more months, have unreadable keys.

I'm disappointed they won't stand behind their products when all else fails. I'm pretty sure the General Manager at the store wouldn't accept what he expects me to accept, a potentially unusable computer in a few months....

This review is for the print services only. Went to get a quote to print wedding invitations - two invites per sheet of cardstock. I already had a pdf that was ready for print, I just wanted to get a quote to print them. The lady I spoke with didn't seem to know what she was talking about (30 color copies on cardstock isn't difficult) and told me I needed to go online and use their invitation program and it would be $25 for 20 sheets. Well, she must not have understood what I was looking for, because I used their program and it wanted $25 for 20 INVITATIONS, not SHEETS of cardstock. I ended up just uploading the pdf, and it was $14.50 to print all of the invites, which was reasonable and what I was looking for, however, Staples pulled a bad move for trying to up-sell me when they didn't even know what I needed.

I then tried to place another print order this week, but their online document uploader wasn't working, and with other Staples I've worked with, I've been able to email it to a Print Associate and put the order in. I spoke with an associate at this location on the phone, and then I was on hold for ten minutes before he said, "I don't have anyone over there to get on the phone with you, I can't help you" and he said their employees in print services wouldn't be back until FOUR HOURS LATER. They took down my info, and I knew I wouldn't hear back from them (and still haven't!!!!!), so I got in touch with Staples in Oak Ridge and they were able to help me right away, with no questions asked. If you need quick and professional print services, avoid this Staples...

I have had terrible service from this store. This not on one occasion, but on several occurrences over several months. They have been my default office supply store since they are the closest office supply store to my home, but no longer. I have called to get confirmation on product availability and been refused to get a (single) repeat of a model number because the employee "[already told [me] what it was.]" I suppose confirming that a customer has the correct information isn't encouraged.

I rarely get asked if I need any help. I spent about a half hour looking at office furniture today before getting any service. The only reason I was there was because I was told the item I was looking for was in stock as floor models that were described as in "new condition" after the employee checked to make sure they were in stock. (I'm assuming visually since it took the employee several minutes to check.) They were not: broken pieces, punctures in the finish, and a white unidentifiable substance on the back of one. Exchanging broken for non-broken (or disgusting for relatively clean) pieces was denied. Did I mention that floor models were quoted as being sold for FULL PRICE? Unbelievably bad service from this store.

Oh and Staples, I'm writing this review from your competitor's furniture department....further from my home. I will gladly do this from now on to get...