Apple Auto — Local services in La Crescent

I made a deal over the phone that culminated in, what could have been, a life threatening disaster! I also have documented evidence to support my claim!

After making a deal by phone on Friday, I arrived from MI on Tuesday of the following week to consummate the deal! I was assured, several times, that the truck was fine and fully road worthy, since I had to drive it back to MI. The test drive, on a smooth road, showed no issues, so we concluded our deal.

After four (4) Dodge "death wobbles", one of which nearly sent me off the highway and over a six foot drop-off, I cried, "enough" and pulled into the Janesville, WI Dodge Ram dealership. They put the vehicle on a hoist, identified the phenomenon as the well known "Dodge death wobble", wherein front suspension components are sufficiently worn to cause a loss of control, and pronounced the truck unsafe to drive. I called Apple Auto Sales and both Kort and Brian disclaimed any knowledge of these issues, but stated they did know about similar problems in Jeeps. Kort offered to "unwind the deal", which, I understood, meant me returning 212 miles in an unsafe vehicle to his dealership; with no other incentives, so I continued, at between 45 and 55 mph, with the 4-way-flashers on, to MI. So much for 'road worthy'!!

After a total of six 'death wobbles', from 70 mph down to 45 mph the situation had clearly deteriorated. Apple Auto Sales' final offer was to pay me $300 in restitution, ONLY after I signed an agreement that I would NOT make any derogatory remarks about my experience! Clearly, I did NOT take the offer. I cannot, in my opinion and in good conscience, recommend this...

We have done routine oil changes with this local business for years. Unfortunately after today's experience, it's the last. We are taking our vehicle to a different location for oil changes.

We set up a time for a 10am oil change. Routinely, it would take about 30-minutes. Not today. It took nearly 90-minutes for the service to be completed. For a simple oil change, that's too much time. If you're wondering if this business was busy--NOPE. We were the only customers requesting an oil change. Nor was the shop busy.

Here's the kicker, we have on our account NOT to perform the synthetic oil change on our vehicle. Nor did they ask if we wanted the premium oil change performed.

When we received our bill, to our surprise, it was significantly higher. Upon reading the bill, the premium service was performed on the vehicle without our request.

We paid the bill and this is the result. Pretty shady just to make a couple of extra bucks...

The front desk employee was rude and it was like having a conversation with a wall. Her body language read as WE WERE the issue for her inconvenience.

After today's experience, we are going somewhere else where we fell welcomed and can follow instructions requested by the...

We bought a car from here recently and got a pretty good deal on a low mileage vehicle. The guy that worked with us while we were test driving and buying the car was also very nice to work with and helped us get a good interest rate on our loan. When we asked if there were any issues with the car, he said that they had looked over the car and didn’t notice anything wrong with it. That being said, within 3 months after buying the car we were slapped with an array of issues. It was a VW so we took it to VW dealership to get serviced and they told us that our suspension bushings, head gasket, and sunroof drainage tubes all had to be replaced. We asked the workers at the dealership how long this car seems to have had these issues, they said that they were in such rough condition that they should’ve been replaced a year ago. They said that whoever sold us the car wouldn’t have been able to miss these issues if they looked it over and sold it to us knowing about all these problems. In total it’s cost us $4800 to fix. I wouldn’t trust them when they say a vehicle has no issues and take it to a separate mechanic to get checked out...