Ace of La Crosse — Local services in La Crosse

I just spent $150 in the store. I called ahead for help to find items for a small project. The older gentleman on the phone was kind. He was even available when the younger gentleman I found when I walked in helped me find what I needed. I appreciate that the younger gentleman even walked around with me to find what I needed. I told them I was fine before I figured I may need a small drill. The 3rd gentleman I found was clearly only worried about upselling and was showing me drills at $100 and even when I mentioned smaller drills was still trying to up sell and even brushed me off while I was speaking. I am new to LAX, but not ACE or tools. I work in medical, have worked in legal, and have also worked in customer service. How you service the community means everything and reflects the business. Since moving here last year I need to replace my whole tool set, but the last experience could be enough to make someone order online versus coming in especially during a pandemic. It only takes ONE employee and/or a bad experience to change a person's mind about returning for business. People also spread the word about the kind of service they receieve to friends, family, and the...

I went to pick up an item and it was on the wrong place on the shelf and it was mispriced. It rang up higher at the register and I stated it was listed for lower on the shelf. The nice worker, Tim walked back to verify and he did confirm it was on the wrong place with the wrong price listed. He called over the spawn of Satan, otherwise known as the manager (I think her name was Carrie). He pointed out to her that it was on the wrong spot on the shelf and had a different price. She immediately said then he doesn't have to buy it. So I was walking back up with Tim and she said put it back he doesn't want it. I said I never said I didn't want it, I just told her I didn't want to hear her excuses because she was being so rude. I feel bad that Tim has to work under her. He told me that she is not normally like this. I told him she shouldn't be like that anytime when dealing with customers. Horrible management and customer service skills. I will never go back because of her. She doesn't need to worry about this blizzard because the fires of Hell burn...

The good and the bad. +Excellent selection of fasteners, nuts bolts, specialty fasteners, stainless fasteners, and available thread gauges to use. -They don't sell thread gauges though. +You can even buy just 1 fastener. +Always staff around to help. +Sporting goods, guns/hunting/fishing selection and live bait. +Overall wide selection of tools, hardware, and home repair accessories. +I believe they rent out equipment and repair small engines though I'm not 100% sure. ---Grossly overpriced!! compared to Menards and Home Depot. +They did stand behind a lifetime warranty on a 10+ year old ACE branded garden hose. Though you better have the original receipt & packaging, and be prepared to have a conversation with the store manager. +Convenient...