Culver’s — Restaurant in La Crosse

I routinely have bad experiences at this Culvers, but go anyway because a good friend knows the owner and until recently I didn't have the below problems.

Now I have to relay my negative reviews and go over manager's heads because they simply refuse to be respectful, get orders right (I swear, they are deliberately getting them wrong, like no top bun on a chicken sandwich, mayo that looks like spit when I clearly said no mayo, either smothering the burger with not-fresh veggies or making them so poorly even a double burger looks like it's going to lean and fall over.)

Burgers with cheese not melted. Burgers with mustard when I didn't ask for condiments. Onion when I say no onion. Not spicy when I ask for spicy. Spicy when my friend asks for non-spicy.

The ineptitude is far beyond a normal bound at this particular location.

The biggest disappointment is the custard. Wow people. If someone asks for vanilla custard in their shake, you arrange that. If someone says hey I am really trying to find a balance, you arrange that.

You do not reward DAILY repeat business to polite customers with a bunch of melted foam and whipped cream with no custard, and the other for someone else, pulverized with chocolate mix when the request has been "make a slightly thicker chocolate shake with more vanilla by adding vanilla custard, willing to pay extra" a common when Roman is working.

Tempting to just throw it in his face, because it would splash -everywhere- (due to being melted foam upon delivery, and not thick as requested), after asking for a thicker shake. Not a huge request for a regular. It splipped. Should have made it thick, not soup.

Use brain. Add less chocolate stuff (a lot less unless you want to wear it), spike the shake mix with vanilla custard, blend. Magic, rocket science. Honorary Doctorate for working a blender.

Further complaints will just go directly to the owner. Further profits will go directly to another business owner.

Terrible customer service... I've frequented all three of the major culvers in the area and this is the worst by far, purely by staff.

The thousands they owe me in screwed up orders, I cannot count. Now the owner gets to hear about it and my review will stand so long as the bad service does.

Don't go here unless you want to take a "very bad risk."

Oh, they forgot the dogs pup-cup again, too. I often order burgers with just cheese for my pup who isn't long for life... and believe it or not, they ** that up too.

Good lord

I genuinely hate Karen's, but, the people who work here need restructuring BAD.

The restaurant is clean, but the people who work in it are not...ever see that movie Waiting? You've been warned.

You can plan on waiting around thinking about it because they take forever every time at this one. Check your bags BEFORE YOU DRIVE AWAY.

^Most honest input you'll ever get or read.

Hilarious, disappointing, disgusting and true. If they chose to employ people who cared a tiny bit about work ethic I am sure the food here would be just as delicious as any other...

On Good Friday, our lively family of 11 descended on Culver’s on Mormon Coulee Road with high hopes and hearty appetites. We placed a hefty online order through the Culver’s app, requesting everything be ready by 7:00 PM. Our order was no small feat: 2 classic cheeseburgers, 6 golden cod dinners, 1 crispy chicken sandwich, 2 family-size servings of those iconic Wisconsin cheese curds, and a colorful array of sides and sauces to keep everyone happy. From the moment we arrived, this Culver’s team delivered a masterclass in hospitality. The entire order was ready right on time, every item meticulously prepared and piping hot. The cod was perfectly flaky, the cheeseburgers juicy, and those cheese curds? Squeaky, melty perfection. Every side and sauce was accounted for, ensuring our large crew had everything we needed for a fantastic meal. What truly set this experience apart was the exceptional service, led by the remarkable General Manager, Matt. His warmth and dedication shone through as he personally ensured our order was flawless and that every one of us left with a smile. The entire team radiated kindness and professionalism, turning a busy holiday evening into a seamless, joyful dining experience. This Culver’s didn’t just serve us food—they created a memory our family will cherish. For their outstanding food, impeccable service, and genuine care, this location deserves every accolade. We’ll be back, and we can’t thank Matt and his team enough for making our Good Friday...

Went through their drive thru for dinner and waited over 30 minutes for our food! After 20 minutes, I flagged one of the runners down and said we had been waiting 20 minutes for our food. She said she would check on it and then 5 minutes later, someone comes out and asked what we ordered. I told them. Another 5 minutes goes by and the same girl who I flagged down said she needs my order in order for them to make it. I told her I just gave it to someone. She said “oh” and then ran inside. ANOTHER 5 minutes goes by and someone else comes out and says “we need to know what you ordered in order to make it fresh for you and the girl that I just talked to said you refused to give her your order”… wow! I told her I didn’t refuse to give anyone our order. She explained that we were given the wrong ticket number and so our food was given to someone else. My question is, how did not one worker notice that we had been sitting in the same spot for over 30 minutes? The staff was rude about it in every aspect. Then the biggest disappointment yet was when we got home, our food wasn’t even cooked all the way… what a joke, Culvers. We waited so long, we should’ve asked what they were serving for breakfast. Couldn’t imagine how long that...