Marcus La Crosse Cinema — Local services in La Crosse

The movie was great and the stadium seating was great, but not so much with the people that work there. First, when we went there, the front sidewalk was not shoveled very well or salted, and I had somebody that was handicapped. Second, there was a surcharge on the movie. I could understand that if they posted on their door or on their website which they did not and I drove 35 miles to see that movie. When I inquired with the manager, all he could say was I should’ve bought my tickets online. I clearly stated to him that it was not on your door. It was not on your website and I even showed him that it wasn’t on the website he had the gall to say well you shit bought your tickets online and was really rude about it. He could’ve said. I’m sorry for the inconvenience or multitude of other things. Of course he didn’t look like he was more than 25. He acted like a brat instead of a manager. Third so that The person I took to the movies who had a walker did not have to go through that snow again. I had her wait at the back of the theater and I picked her up the back which is an exit was worse than the front, but I was not going to make her walk all the way back again. It was not salted icy, and the snow was not cleared very well so when this theater says they’re handicap accessible BS I will never go back there again and I will never recommend anybody to go there go to Eau Claire go to Winona go to Rochester, but don’t even bother with lacrosse because I had a...

We are on vacation an decided to see downtown abbey in 10-1-19. I called ahead and didn’t receive an answer. Then I went to the theaters website and it was not working so we went ahead to the show. It was raining like crazy out side and this theater doesn’t have any parking in the front. So you have to park in back and then walk around the front with huge puddles of water that are being formed by all the rain gutters emptying off the roof into the parking lot. When we got in line I told the manager Tyler that his website was down, he didn’t seam to care. He then told me that my cloth bag was to big and that I had to take it back outside in the pouring rain. So I took my car keys, apple earbuds, coin purse, and wadded up the bag and put it in my coat pocket. That wasn’t allowed, he said that I had to take it to the car. I have never heard of or seen anyplace that you can’t have your small/purse with you. He knew what was in my purse because he saw me take everything out and put it in my coat pockets. My husband went back outside in the rain and put it in the car getting sopping wet again. This is so stupid and uncalled for with no reason given if what the are trying to prevent. I even asked if they could keep it in the office till after the show for me. NO! Glad this isn’t in my home town so I fount have to deal with...

I went to the theater last night and bought tickets on the machine I took my tickets to the front counter they took him him back when I got popcorn and drinks couldn’t find the theater asked someone who looked at our tickets could find the right theater and someone else helped us find the right room other guest. Just as the movie was about to start we were told we were in the wrong seats. They went and got staff who told us our tickets were for the 1030 show. How could that be I clicked the right show. We were asked to go out of the theater to select new seat. The movie was starting we would miss the beginning. My husband was furious and wanted a refund he didn’t want to watch a movie that he missed the beginning. Then after getting everything refunded today I find out instead of refunding my money they charged my account again!! And today I have been calling for hours and leaving messages and NO one will answer the phone or call me back. I live 45 minutes from the theater. I will only go back for my money if they can actually Manager to...