The communication between the cooks and cashier is horrible. If u want to get your food after everyone who ordered after you, this is the perfect Burger King to go to. If you want to watch some real life drama between the cashier and cooks with poor communication skills, this is the perfect Burger King to go to. If you want poor customer service, this is the perfect Burger King to go to. My boyfriend and I waited 30 minutes to get our food, when everyone after us who ordered, got their food first. We were order #2, and orders after us got their food first. We confronted the cashier, and asked her why everyone elses orders were coming out before ours, and they didn't do anything about it, but continued, bringing out orders that were after ours. We then finally got our food and the cashier came over to our table and said "Are you happy now that you got your food, atleast you didn't starve to death waiting for your food." She didn't give any unsatisfied customers a discount, or a free meal. My boyfriend and I, weren't the only people waiting on their meal for 30 minutes that day. My boyfriend went there today, and he told me the same thing happened today, he had to wait 20 minutes to get his food. He has a 30 minute lunch break and he goes there to get something quick to eat, before he goes back to work. We have normally had good customer service and food service in the past, but this place has become...
Read moreFor some reason I keep going back here, I think it's because it's so close to work. The food here is usually fine, it's Burger King. I don't blame the employees for my review, but the managers. There is definitely something wrong with either management or the owner of this franchise. It's a pretty simple problem to fix when people are consistently reviewing errors on orders and issues at the drive through, yet nothing is ever addressed. The restaurant went through a recent remodel and although it looks nice on the outside, the order problems and service continued to be terrible. You can expect to usually get your food quickly, but you probably won't be getting very good treatment at the drive through and rarely get a receipt. When the stars seem to align and the above is all done, you probably will get an order that's wrong and won't realize it until...
Read moreNot the best fast food in the lacrosse area usually. In particular they don't even come close to the way the sandwiches look in the commercials. (As a former fast food worker at a different restaurant, I understand that is impossible to do, but you have to at least try to make it look nice;sometimes my order looks as though they threw it together without much thought.) However, they're better than Taco Bell on Mormon Coulee Road nothing will beat Mormon Coulee Road Taco Bell in lack of quality LOL. The Onalaska Burger King is the best by far the only reason why I don't make this a three-star, is because the other two la Crosse stores are subpar in comparison. This review is not a one star partially due to the fact they have the sausage croissant sandwich which most of...
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