Menards — Local services in La Crosse

I took my grandmother to Menards to shop for some furniture. She looked online beforehand and picked out what she liked, just wanted to test it. We headed to the furniture section and looked around, when she found what she wanted I went and looked for an associate. It took a bit of walking around but I did find someone and she said she would send someone over. The boy that came over had no idea what he was doing and he eventually called someone else over. They kept giving us the run around about whether or not they were in stock. We mentioned that the website said they had multiples in stock and then suddenly they found some. We asked about delivery and they directed us to the corner of the store, which was fine. All of that was tolerable until it came time for the rugs. The sale included a 5x7 rug for every piece of furniture you bought, we got three. The rugs were piled on the floor, we flipped through them and found what we wanted. At first the associate was there to help but when I turned out he was gone. We waited for a while for him to come back and he never did. I looked around for an associate and eventually got tired of waiting and went through it myself. I was struggling to flip rugs over to get to the ones I want and there were two workers that passed by me and never offered to help. Everything from the moment we walked in until the moment we walked out was terrible, unprofessional and not at all what we expected. I understand staffing shortages but we had someone to help and he walked away while we were picking out rugs. I did find someone to help me with the last rug and he was angry, rude and making passive aggressive comments to me about it. I tried explaining that there was no one to help me, we couldn’t find anyone and we couldn’t just sit around until someone showed up. Even when checking out the girl was nice but when we had a question she said “I’m only 16, I don’t know anything.” It was a very bad experience and needless to say we...

A little dissappointed in this location.

Went in to find a sheet of polycarbonate or heat resistant acrylic to create a custom tank divider for a 65 gallon bearded dragon encloser.

None of the three people we asked if and where the sheeting was located could be bothered to physically show us its location. Took us over 45 minuets if searching to find it.

The sheets were an inch or so to wide for what we needed and we don’t have the means to cut it at home, so we asked an associate if it was something they could do after we paid for the sheet.

She said someone in mill work could do it.

Didn’t see anyone back there so we asked two more people. They both said the guy in mill work could do it.

Waited about twenty minuets before he even showed up at the counter. No way to page him that we could see and no one bothered to stop and ask if we needed something or if they could page him.

When he finally showed up he told us he wouldn’t cut it and it’s extra to order the size we need or we have to go to a special location to get it. Then gave me a lecture on how the heat source would melt acrylic (understandable) and poly.

Sorry but I work with small portions of poly where I work and it is most defiantly heat resistant, it’s exposed to higher heats at my work place then the ceramic bulb in her tank produces.

The heat section of her tank is on the opposite end, the sheet would never come into direct contact with the lamp or be close enough to be effected by it, essentially it would section off 10 gallons to be used for a water fixture.

I’ve kept reptiles for years and have worked with both acrylic and polycarbonate, I know the limitations of both materials as well as how the heat lamps work. I don’t however appreciate being made to feel stupid or ignorant.

We will not be returning to this Menards and will be going out of our way to see the nicer folks at the...

Do not come here unless you want to be laughed at by management. The experience I had today was no way a manager should ever act. I am appalled that people like this would be in any management position. I was walking through the store without a mask because I did not know masks were enforced at this particular store. I went through the entrance and had walked past multiple employees without anyone to tell me to put a mask on. An employee confronted me in the back of the store and told me to go purchase one at the front of the store. I was walking to the front of the store to get one and she stops to talk about me with a “manager”. I turned around and said “do you have something to say”. It all went downhill from here. I was looking at the front of the store for a mask like I was told. I was struggling to find where the masks were as 3 men managers approached me to tell me to leave the store. I said I was told to get a mask not leave. Turns out the masks were at the entrance of the store, not just the store front. Maybe they should have told me to get one at the entrance or sent me back to the entrance to get one. After a conversation with three male managers, they all ended by laughing at me and calling me rude. Wellll, maybe if you would enforce your regulations at the door, act with decency towards the customers, and not laugh at them, they wouldn’t be rude. I have never experienced such behavior from managers, but they were male pigs, so I’m not...