Office Depot — Local services in La Crosse

I ordered a print job online. It was done by the next day, but when I went to pick it up, I found that it had been printed on the incorrect paper (12 pt. glossy instead of 12 pt. matte). When I asked them about it, they told me that they were out of that paper and asked if i had received a call from them (I hadn't) about it.

I was told that I had been "upgraded for free," which would have been great, except that the "upgrade" was just the same-priced option that I had already decided against. I didn't feel like arguing with them, but them lying to me about "upgrading it" sort of rubbed me the wrong way. If they had actually told me they didn't have that paper or had still kept the look I wanted, I would have been happy to pay for that, but I need to send my invitations out and couldn't wait for how long they said they would need.

They told me that my options were to either return and re-order (which they said would take 5-7 more days) or they could offer me a different matte paper. I thought, "Awesome, they have a different matte paper I can use!" but when she brought it over for me to see, it was a much lower quality thinner paper which would not be appropriate for the invitations I was using, so I ended up just sucking it up and dealing with the glossy paper. After all, if they're out of the paper I wanted, they're out.

What really sucked though was that they 1. claimed an upgrade when they didn't actually upgrade it, just changed it and 2. Their solution was to "write down a note reminding our people to call the customers in similar situations," but here's the thing: the only reason they had MY phone number in the first place was because I opted in to receive a text notification when the job was done, so this promise was basically just more bulls*...

My first visit to this store on 06/15/20 from 11:40am to 12:20pm. Had some business to take care of over in the printing department. I was very pleased with the person who greeted me kindly and helped me do what I needed to do. She was very professional, and I was relieved with the safety precautions being taken with staff wearing masks throughout the store and sanitizing the equipment I needed to touch, even after I sanitized my hands. I also was wearing a mask for courtesy so it was nice to be in company and feel safer. After completing my business in the printing department, the lady who helped me asked if there was anything else she could help me find and answered the questions I had. I also had another staff member ask if I needed help later on as I was just browsing, and he followed up a bit later to check in. I eventually did have a question for him and he was right where the product was. There weren't many people in the store during my visit. Overall I would say it was excellent. The store appeared clean and again I appreciate the precautions being taken by the workers. The only thing I will mention was there was a sign outside the store in regards to the reason that brought me there. I was unable to reach anyone with my cell phone when I pressed the number for the department I needed after the prompt, so I ended up just going in and thankfully found where I needed to be in the printing department. I would suggest perhaps making it easier to contact someone if trying to inquire about something over the phone. Didn't work for me for whatever reason. Anyway, got what I needed. Thanks to the staff there during my visit for the professional service and...

I have shopped at Office Depot and purchased office equipment & supplies for years, this past Friday I needed 3 ink cartridge's. The store Manager, Richard, who knows me ask me to wear a mask, I told him I have a medical condition. He said, ok I won't be standing close to you, I said fine. He showed me where the ink cartridges were that was for my printer. After a brief discussion, I said Ok I will purchase them. His gloved hands were resting on his hips, he just stood there & expected me to pick them off the shelf & carry them to the register. I did. While walking to the register a female employee looked at me as if I had a disease. The lady that checked me out was the only friendly person that waited on me. After spending $330 there I felt I was treated very poorly because I didn't have a mask on. I have a medical condition. It is harmful for me to wear a mask. This is the second time I have been disrespected by the team there at Office Depot. I shop local and support all local stores & restaurants. I have decided to return my purchase of $330 & purchase them on Amazon plus I saved $60. To the management team at Office Depot..... You just pushed away a...