Verizon — Local services in La Puente

The employees and management here are cheating customers and STEALING MONEY! They stole cash payments from my aunt paying her Verizon phone bill TWICE! First time was the MANAGER, Angel, second time it was a taller male, hispanic associate who did this! Instead of crediting her account, they pocketed the money! Verizon was turning her phone service off for not paying, and she was wondering why, when she had already paid. Second time it happened to her, she tried to explain to the manager what happened, and the manager Angel did absolutely NOTHING, and was very rude about it all. Well, of course he was rude and did nothing, because this manager is stealing too. So they made her pay her bill twice! My aunt is elderly and disabled, living off social security checks. This shows you what GARBAGE people they are, stealing and taking advantage of an old woman. Makes me SICK to my stomach that people like this exist. If you come paying your Verizon bill here, make sure to keep your receipts! And be careful about what personal information and documents they request. Makes me wonder what else they do to cheat customers. I would advise staying away from this place!! I want to spread the word so hopefully this doesn't happen to anyone else. They need to be reported to corporate, which I...

This review is based on the excellent customer service i received from Alejandra. I had been with another carrier for the past 13 years, i walked in to this particular verizon store to ask a few questions. I was immediately greeted with a warm smile and a friendly attitude. Alejandra is well knowledgeable and answered my questions beyond expectations. I was a bit stressed deciding to change carriers but Alejandra helped make this switch with ease and promptness. She helped get me into a plan which I am extremely satisfied with. I was so pleased with her service that i immediately recommended her and this verizon store to other family members. Thank you Alejandra, for all your help and assistance. Beyond pleased and satisfied with my new...

“bait and switch” takes place when a seller creates an appealing but ingenuine offer to sell a product or service, which the seller does not actually intend to sell.

I was offered a new line and was all happy and rainbows. The another month passes to find that the terms agreed upon doesn't match the reported bill. I was quoted $85/mo for business phone and internet, but in reality it's $346. Please refer to the above definition of bait and switch. I have been to the store countless times being told my bill will be $85. I have spent at least 10 hrs of my time inside this store with issues beyond issues. Pedro, Miguel, Gary, Armando and T have all promised a level of quality they could not uphold too. This is unethical and utterly...