PET DEPOT La Verne — Local services in La Verne

The moment I walked thru the front door of Pet Depot I was met with a cheerful greeting and asked if I needed help with my cat carrier by Shae. It's very nice to be acknowledged that way.

I walked down thru the store to get to the vet hospital area and the isles were neat, clean and well stocked.

Their Pet Parrot named Chubbe was there and chit chatted with me for a few minutes, quick is always a chill experience. Then I was greeted by the Vet tech, who was already checking me in. 👍 This area was also neat, clean and well maintained.

I was called into the room quite fast, the vet tech asked all the right questions, she really cared about my injured cat and listened to what I had to say without interruption. She was professional and caring.

The Vet came in 5 minutes after, that was speedy service. The Vet also listened to my thoughts carefully. What was wonderful here at Pet Depot, is they let you tell your pets issues without interruption, that made me feel respected and believed.

I do Foster and adoption work for years and most vets cut you off before you can tell them what was the experience with your pet. They are too busy to spend extra time to hear you out and that's disheartening.

They took my cat into the back and walked me to the front and said the doctor would come meet me there which is much better than having to sit in the room.

When the doctor finished with my cat Dr. Pepper, he went over everything with me and was able to get the tests she needed, the antibiotic shot, the pain shot and medication to go for an amazingly good price. He also offered me emergency hospital information in case Dr. Pepper gets worse over the weekend. He will follow up with me on Monday.

I walked up to the front of the store to see if they had and cat food samples as a few of my Foster cats are so so picky. When Shae the associate at the front heard that I foster cats she said that she would be able to help me out with some donations of food which was so amazing so helpful especially because I was just laid off from work and I'm struggling.

When I was leaving, Shae met me at the front door, she carried the cat food to my car. How nice was that? Extremely Nice.... Thank you Shae

I was pretty stressed out when I arrived but the Vet and the entire staff made me feel comfortable and calm.

I am very please with the services, the lower prices, the food and respect I received today at Pet Depot.

I highly recommend Pet Depot. The people hear make your...

I AM SO SORRY FOR HAVING TO WRITE SUCH A HORRIBLE REVIEW.

I have in the past always held Katie's Pet Depot veterinary services in the highest regard and recommended their services to all of my friends who happened to be looking for a good place to take their pet for check ups, shots or in an emergency. Recently, Shadow, our five year old husky, was in distress with occasional yelping, whining, panting, and shaking. It was obvious she was in pain. So we called Katie's like we usually do when we need her to be seen by the vet and were informed that their appointment schedule was full for the day but we could pay an emergency visit charge of $89 instead of their usual $59 fee and they would fit us in as they could. Of course, we jumped on it and had her there within an hour. My husband took her in while I stayed at home. He didn't have to wait too long before they were shown into an examination room and asked a bunch of questions. He had me on speakerphone at the time. THEY DID ABSOLUTELY NO TRIAGE ON HER! NO VITALS AT ALL! DIDN'T EVEN TOUCH HER! Then said hold on, we'll figure out how much it will cost! Came back with an astronomical figure pushing $2000 for an IV, to hold her for observation for a FEW hours, x-rays, and various other costs! All without even looking at her! We live on social security, we're retired and have nowhere near that kind of money. So they recalculated what it would cost us without a few of the items and got it under $1000. We still didn't have that much. So we paid almost $100 for them to NOT EVEN LOOK AT OUR DOG! I was then and am still appalled! Granted, I know things are expensive, but it's just the point of them not even taking her temp or listening to her heart or her breathing, or even looking into her eyes. Like I said, I had always thought very highly of Katie's Pet Depot, but now I will NEVER trust them with my girl's health again.

She was fine a few days later, by the way. Back to her normal bouncy self.

I can't find it in me to give them any higher than a one star rating. Previously I would have...

ONLY getting 1-Star because you can’t give ZERO STARS. First I will say this, I have been shopping Katie’s since they opened and always felt confident and recommended then to the community. Now to the news about the REAL KATIE’S and how they operate. My daughter purchased a Guinea pig from Katie’s for my autistic grandson for his birthday. When she purchased the Guinea a week ago she asked all the right questions. Has the vet done a thorough health check? The associate answered. Yes the guinea pig is very healthy and roughly 6 months old, we get them all the time from the breeder and they are healthy. Two days after the guinea pig is home, they are holding it and they feel something strange in the abdomen. She said it felt like something was moving. She called the store and asked it the guinea pig was pregnant because she can feel something moving in the stomach. The associate was no help and said a manager would call her the next day. The manager never called so she called the manager and the manager said to bring the guinea pig in for an ultrasound to determine pregnancy. Come to find out the guinea pig is pregnant with two babies. Furthermore, the manager says completely contrary to what the associate said at the time of purchase. The manager said the guinea pig and all of the animals are just surrenders. They do not come from a breeder. And, my daughter asked what type of health-check was done that you missed the pregnancy yet a lay individual like herself knew it. The manager’s reply was well we just look them over. Not to mention the Guinea Pig has an eye infection for which the store will do nothing about. Katie’s is the worst with ZERO customer service and ZERO knowledge on animal sales. You would be foolish to purchase anything from this store. STAY AWAY. For the manager to say too bad is horrible considering this all happen within a week of purchase not to mention the customer being lied to about health checks,...