Shogun Restaurant — Restaurant in La Verne

My heart is aching as I'm writing this because of the burn incident that my son was exposed to at this restaurant! We had a very devastating experience on Sunday April16th, 2023 at this restaurant! One of the employees dropped a tray of hot soup on my son! At least 3 or 4 bowls dropped on him on all his left side. The soup was for the table next to us! Tables are too tight to each other! No enough space in between! Instant redness and rash showed on the affected area! None of the employees offered first aid help to him! I jumped from my seat to help him with my dry cloth napkin, so his shirt won'tstick to his skin! Then, dad took him to the restroom to check on him. After a while, only another waitress and a manager named Eric came to see if everything is alright! To our shock, none of the staff are trained or ready in case of such incidents of burn since no one offered any kind of help! We packed our food which we couldn't eat since this happened, paid our bill and left with a complete dissatisfaction! It was a nightmare to my family! My husband called today and asked to talk to the owner but was informed by Eric the manager that he cannot give us a phone number to contact or complain. He only gave him an email to write a complaint. We'll never go back there! The waitress who dropped the hot soup on my son was spotted still serving other tables! We heard that she's new there! It shows that they hire people without offering training which can cause a disaster! The service was bad too! We ordere some appetizers first, and they came at a different time! Our spicy edamame came so late! Table was untidy and sticky! We asked for soy sauce, it came after my kids finished their appetizer! The plate where they put the sauce in was untidy too! You always feel rushed in that place! The cook also splashed an egg towards my son's plate and side of the table and the floor! A complete dissatisfaction for sure of...

We were celebrating my mom's birthday and made reservations for a large party of 23 people (originally) over the phone. They asked for a deposit to hold the reservation, to be paid in person before the event, which was understandable. Upon paying, we updated the number of people to 26 and they were absolutely fine with it. The day of the event, our whole party was NOT on time so we couldn't be seated. They were EXTREMELY accommodating, considering the arrival time of our last guests being an hour AFTER the specified time. We were directed to a waiting area (the bar) which was fine by me! There were tables where everyone chatted and ordered drinks while we waited. We were finally seated when everyone arrived and everyone was super nice even though we were all over the place and unorganized. They were very professional and took all of our orders and the chef cooked our meals right there for our entertainment. It was cool and everyone loved it! The only minor complaint was a misunderstanding as to how the bill would be paid so my brother ended up with the entire bill🤦🏻‍♀️. We straightened things out, and the concluded our memorable night. Other places I had previously tried to make reservations at, had so many rules and restrictions like no outside cake could be brought in so you could only buy cake off of their menu! Ridiculous! Shogun welcomed us celebrating our mom and kept our cake in their fridge until we were ready. I totally recommend them and will be returning again soon...

Where do I start with my frustration. I came here with family for a birthday celebration. Was informed that it would be an hour wait which I had no problem with. After over an hour passed, an empty waiting room, and parties walking in and being seated within a few minutes, I had to say something. When I approached the unfriendly (I don't know how to smile) hostess the first thing out of her mouth was pointing out that I was told it was an hour wait when I first arrived. I told her I knew that, but that I had seen party after party walking in after us and being seated, including the last party that waited for a minute only! I clearly saw that names, without reservation had been called before me, and some had the same number of people in their party as mine. She walked away from me and left without saying anything. She later came with a manager I assume, as no formal intro was done. Manager came and told me the same thing the hostess did. I don't need someone tell me the same thing twice when I am frustrated. They can minimally acknowledge their shortcomings and that would have made the experience a bit more tolerable. I hate to say that they have lost a faithful customer who always introduced and encouraged everyone she knew to come....yeah that won't be happening anymore. So sad as the food was always appetizing and chefs are great, but front staff and sitting "hierarchy" ruin...