Gorilla Vapes — Local services in Lacey Township

About 2 weeks ago I bought my brother in law a whole new starter kit and then some before I went away on vacation. As soon as I got to Florida, he told me that the battery was not working and was not keeping a charge. His son ended up going to another place that was closer to their house and bought him Evod because he didn't want to wait for me to get home. Needless to say, as soon as I came home, I went to one of Gorilla Vapes new establishments in East Brunswick. Mind you, my buddies and I that use E-cigs have been going to Gorilla Vapes to get everything we need from juice, tanks, upgraded batteries, etc. Anyhow, I was thinking that it was not going to be an issue to go and return this eGo battery since it was faulty. Now I do understand, that the receipt said that all sales are final, but I was hoping that like most stores if I wasn't satisfied with a product that I could return it or exchange it for something else I would need along the line like store credit. Under normal circumstances, if they just exchanged it I would be ok with it, but since the battery wasn't for me and was a gift to my brother, and, I, already having a fully functioning equipment, I requested to get something of equal value and/or pay the difference it was more. To my amazement, it was a stiff and undeniable "no." I don't think my request was unreasonable. I paid good money for the battery, and I only asked to get a tank and some juice in exchange for the price that I paid, and if turned out to be more, then I would be more than happy to pay the difference. I tried to rationally and logically state my case, but it was still a stiff "no." Now what made this situation even more aggravating was that I was supposedly dealing with the owner of Gorilla Vapes, John Rotolo, who the whole time had this annoying smug look on his face like I was trying to pull some kind of fast one on him. He kept on telling me that it was used, and I told him, "well yeah it was used." How would my brother in law know that I wasn't working if he didn't use it. Regardless, he checked it out and it was in fact defective. He offered to give me a new battery with a free juice. For those who are reading this, already understand that I do not need another battery for myself and my brother in law has a new battery purchased by my nephew, but only wanted to exchange it for some other product that I can use, and surely did not need free juice! I didn't ask for it nor did I want it, rather, I wanted John Rotolo, the business owner to do the right thing! But being the great business man he was, still didn't seem to understand the situation. Let me use this platform to explain something to you John Rotolo, you should have perceived me as a valued paying customer, which I am, and not some kind of thief, which I am surely not. I am in the business where I serve customers as well and understand rules, procedures, and protocols, but they can always be bent and sometimes broken depending of the situation and the scope of the matter at hand. And because you were so near sighted, not only did you lose myself as a customer, I also immediately called all my buddies, thus they will not no longer go to you either. By the way, since you are relatively new as a business owner, I will bestow upon you what I have learned… a happy customer has the potential to tell 10 people that may come to you, but an unhappy customer has the potential to reach out to a thousand using the resources that are available like this one. Next time, if I were you, which I am glad that I am not, John Retool, don't prejudge your customer, and listen to them as to what they have to offer. You will surprise yourself as to how many more customers you will retain. By the way, my friends and I will be taking our business to VV Vapes in Red Bank. I hear that they have better selection anyway. And whether they do or don't the SERVICE...

(woodbridge Location) Strives on customer service? Wow that's funny because I spent about $125 dollars there last week and I just spoke to the owner of Gorilla Vapes in the Woodbridge mall location because of an manufacturer defect with the product. I bought this vape 7 days ago and the battery fell off the vaporizor, so they asked me to leave it for 20 min and tried to fix it with super glue. The thing looked absolutely terrible and the button didnt work properly. I had to fight on the phone with this man because he didnt want to replace it. Then after he finally agreed to replace it, he told me i needed to produce the receipt. Its really funny when his brother that was standing right there that sold it to me, and they need a reciept now? just to inconvinience me, now that is not STRIVING on customer service as it says it there above field. THATS NOT CARING FOR CUSTOMERS at all in my opinion

BTW - I dont want to get things mixed up with the young gentleman that was there, He was extremely nice and tried everything he could as an employee to fix...

I was using the logic pro for a few months and decided to up my game scince my flavor choices were limited I walked in hesitant not knowing what to expect but the place was chill I explained to the staff what had now and where I wanted to go ..super nice and patience with me they explained the difference between the mod boxes and wattages and ohms none of which I knew about ..anyway I gave them a roundabout what I wanted to spend and the woman there steered me in the right direction got to sample some of the dozens of flavors (which the custom mix) and found one that I liked fruity pebbles so I walked out of there with a smok v8 and some juice ...the v8 makes clouds of smoke and the juice is is tasty you know a loyal customer for life..why shop on line when you can shop here for the same price yea I looked online to try to save a few bucks but you know it isn't worth it when the price is comparable and the staff is super friendly and patient it pays...