HomeGoods — Local services in Ladera Ranch

Terrible service, absolutely unprofessional stuff. They only smile you and telling you information only if you getting they credit card or making a donation. I bought a lot of stuff and one of those things was a jacket for my dog. I went to the car tried on the jacket on dog, and it was too small, so i decided to exchange for the bigger size. I went back to the store, grabbed bigger size and went to register #1 to make exchange. The store was busy, i went through the whole line first purchase and i explained that I was here 2 min ago, asked to make an exchange. The was two cashiers on #1 registered and one of them talked to me and said to wait. I’ve been standing there for 10 min, then another person came and said i have to go back through the whole line. The both person talked to me, they both were very mean and rude. I left the store with very upset feelings for such small situation. Idk why this store has high review score, but it was the meanest experience to me for a while....

This is the most disorganized and dirty Home Goods I've ever been too. HG, TJ Maxx, and Ross are all favs of mine, but I will not be returning to this store. Merchandise thrown everywhere, broken items and open packages on the floor and endcaps. Almost every aisle crowded with small furniture. There was dust on many of the kitchen utensils. So unappealing to shop in. Who would want dusty kitchenware? Checkout took 15 min when there were only 4 customers in front of me. All purchases only, no returns, which tend to take longer. 3 registers were open and I thought I'd be out of the store quickly, but it's difficult to check out customers quickly when you are socializing with your fellow co-workers while doing transactions. Very disappointed. I'll stick to my usual Lake Forest HG or even hit up Tustin district HG. It's farther for me, but I won't shop in a dirty store. Lol, discount shopper...

The previous manager was a kind, compassionate woman of God. The new one is overcome with evil. She didn't want to give my little girl her money back to return something she had bought for me for Xmas. It was a broken, unusable item. My daughter was making her case and I chimed in asking to kindly override the return policy, because she lost the receipt, and the manager threw the item on the counter in anger. I've never witnessed something so horrifying in my life. All to save her little Homegoods store $4. It obviously had nothing to do with $4. She doesn't make any more or less over $4. She was a grown adult woman who obviously had a vendetta against the world committing this act in front of a 9 year old impressionable little girl. I don't know what happened to that woman, but all I can do is pray for her poor rotten soul. I spend thousands at this store. I won't be coming back...