Choya Japanese Cuisine — Restaurant in California

I love going to restaurants and as a previous restaurant owner I know what it takes to run a restaurant and how much customer service matters and I’m always gracious to wait staff as i know how hard they work. I have been coming to this restaurant since it’s inception regularly and to be fair food is good. This review is about customer service. My daughter and I came in for dinner and we were ready to order and it is fair to say I had never met this server before. We proceeded to place our order and my daughter ordered from the kids menu. The server noted that since she was older she could not do that. I agreed and looked at the dinner menu to order the same thing for her in the regular dinner portion but couldn’t find the same item. I asked several times and the waiter kept pointing me to items other than a simple beef teriyaki. I then asked if I could get the kids menu item but I am willing to pay the full size dinner portion price. To my surprise he refused. I was shocked. Then he started saying how things are expensive and going on and on and by this time I’m frustrated because I just wanted a simple rice and beef teriyaki and instead of $13, I was willing to pay $25 so we could have a nice dinner and I was happy to help out a local restaurant, pay more and he was refusing. At this point I just ordered other things off the menu and thought this so called conversation was over. Oh no! He comes back again telling me that he prefers not to serve me and asking me to leave for offering to pay more for a dish. They just lost a long term customer and gained a bad review for its poor customer service. Plenty of great sushi restaurant around who would be happy to sell $13...

This sushi spot truly exceeded expectations. The poke salad was a refreshing start—vibrant, well-balanced, and packed with flavor. The yellowtail kama was grilled to perfection, with crispy skin and tender, juicy meat that melted in the mouth.

One of the surprising standouts was the bacon-wrapped asparagus—a savory bite with just the right smoky crunch. And the Ladera Special? A beautifully composed dish that showcased the chef’s creativity and attention to detail.

Every plate felt thoughtfully prepared, and the quality of the ingredients really shined. Whether you're a sushi purist or just looking for something delicious and memorable, this place delivers....

I've reviewed this place before and it was average at best then, now it's even worse. The service is mediocre as most of the people who work there don't speak English. However, at night the hire teenagers that likely don't understand what management is saying and also don't want to be working.

The food is even worse. The sushi tastes cheap and old. I wouldn't be surprised if they buy it directly from stater Brothers across the parking lot. We ordered 3 rolls tonight and all were warm. Sushi should be cold and taste fresh. Plus there was way too thick of rice.

Save your money and either go someplace else or just go directly and buy from...