Play N Trade — Local services in Lafayette

Decent little gaming store, I have found numerous good pickups here. Every now and then you come across a gem. Pricing is a little high, but that’s okay because they are very easy to work with for returns/swaps if something doesn’t work correctly. That added security is worth the few extra dollars! They are open at convenient times unlike other game stores that shut down at 5.

I have 2 complaints that I feel management needs to address.

Store policies seem to differ from employee to employee. Everyone is confused on the buy one get one policy. Some employees allow the more “rare” games to be sold because the store still makes a good profit, while others insist that they can’t do bogo on certain games. I end up getting stuck waiting for them to all group chat and discuss pricing, which leads me to my 2nd complaint.

There should not be any guy one get one game exclusions, and if you wish to exclude than maybe you should work on a lower percentage multi game discount for rare games. Simply excluding specific games entirely seems unfair to repeat customers. A used game is a used game. If I’m purchasing a game in the case that costs $100+ I should be able to pick another game in the case at half off as the sign on the door does not have any exclusions as it sits. I’ve spent a LOT of money in this store and it would be nice if the store would honor the BOGO on all games, especially for customers who frequently support the store. As much as I want to leave a 5/5, these issues need to be addressed and unified...

I purchased a “New” Nintendo 3DS from this seller, but once I got home it was obvious the system was not new at all. The L and R buttons had grime and signs of wear, and the console was already modified with Luma3DS custom firmware pre-installed. A true brand-new 3DS would never come pre-modded or dirty.

This is misleading and dishonest to customers. If you’re going to sell used or refurbished items, label them honestly. Selling a used console as “new” is unacceptable. I will not be buying from this seller again.

Update What I received was actually a Nintendo 3DS LL, which is the Japanese import version, and not even the New 3DS model the owner claims I bought.

I asked the clerk if it was new, and he didn’t explain the difference he just said yes and that they “just came in.”

I was excited because I thought I was getting a clean, unused 1st gen 3DS system, not a used and modified import with visible wear and Luma already installed.

I know the difference between the 3DS family models, and the owner trying to make me look uninformed in his reply isn’t cool.

I would have been totally fine buying a used or imported system if that had been communicated clearly. The only issue was that it was represented as new when it was not.

Leaving this review so future customers know to ask questions and get full info...

Good store but please please please play test your games before putting them on the shelf, to avoid situations like mine. I live in Arkansas and stopped here while visiting family and purchased a game. Obviously I wouldn’t be able to play it until I was back home 9 hours away. When the game didn’t work (and the issue is with the disk I was sold not the consoles), they of course couldn’t refund it even if I mailed it over to them, because like I said, I’m in another state. This is why testing your games before selling them is important, to avoid situations like this. If the game had been tested beforehand it would’ve been obvious that it shouldn’t be sold. So now I’m down 10 bucks and can only get a refund if I spend money to mail it to a relative over there then have them drive over to the store. Test your games. (Edited to 4 stars because yeah, when you put it like that I can see why testing all the games...