Crown Valley Community Pool — Local services in Laguna Niguel

Me and my boyfriend purchased flex passes earlier this year, which said that they would NOT EXPIRE until 5 years from the date of purchase.

A few months later, the Laguna Niguel Aquatic Center sends out an email on June 6th, 2025 which states that ALL flex passes will expire (and remaining swim credits will NOT carry over) on June 30th, 2025 because they are switching to a new reservation/payment system called Amilia.

Less than 30 days notice to people that you're going to do this, and you expect everyone to be able to use up their flex passes swims? Ridiculous.

We had roughly 15 swim sessions remaining each on TWO flex passes that stated they would not expire until 2030 upon purchase.

What the hell happens to our money then??

LNAC just gets to keep our money for free?

See attached photos for proof.

THIS KIND OF PRACTICE SHOULD BE ILLEGAL....

Very nice facility. I swim here weekly. I want to write about one weasel swimmer. He must be a shared lane user, and always moves to an empty private lane. I'm a private lane swimmer and pay extra for private lane use. When I arrived my lane, he was swimming in my lane. This happened 3 times in one month. One time, I told him that was my lane. He said that Front desk must have assigned him a wrong lane. Other times, he didn't say anything and moved to another empty private lane. Then somebody showed up there and he moved to another private lane again. Private lane swimmers pay extra. Other shared lane users stay in their lanes and behave well. I reported this to a lifeguard one time, but he didn't care. I think his weasel behaviors shouldn't be allowed. It is not fair to...

Holy cow what an aging facility the City of Laguna Niguel built for us. Brand new and super clean. The pool felt great, it is heated, but not hot. Bwahaha. Lifeguard on duty made me feel like I could enjoy swimming my laps without having to keep an eye on my older buddy, who isn't a good swimmer, but would never admit. So lifeguard on duty made me more comfortable while I knocked a dozen laps and it felt great. It's important to know that right next door is the YMCA. So if you're a Y member it's even better because you can work out at their state of the art gym equipment and then hop in the pool to cool down. Love that this is at the bottom of my hill. I'll be coming...