Petco — Local services in Lakeside

Welp, I just spent 20 minutes at the counter to buy a bag of cat food. I received an emailed coupon for 25% off a bag of cat food, and while I normally don't go to Petco, my cat was hungry and the location is close. I found the food (one of the brands that was not excluded by the coupon), and went to checkout. The coupon was not due to expire for 13 days. The cashier was unable to scan the emailed coupon bar code on my phone, which I do not blame him for because he cannot control the scanner. I do blame Petco corporate for sending out coupon codes that could not be used in store. After several attempts to scan the bar code, as well as attempting manually inputting the #, and more scanning, and more attempting the #, the cashier said "Ok, your total is $XX". I said, OK, and inserted my card (this display did not give me any breakdown). While leaving the store I checked the receipt, which listed the regular price of the food at $16.99, as well as a price change of -$1.00, for a pretax total of 15.99. I then returned to the check-out line, and informed the same cashier that the -25% wasn't applied and only $1 had been removed. He said he knew that, and couldn't get the coupon to work, so he just took a dollar off instead, and didn't inform me of that. I asked him if he was able to get his manager to apply the proper discount. He said he would have to do a return for the food and start over. Of course the return process required my drivers licence to be recorded, which really should not be the case under these circumstances. At this point there is quite a line forming and other cashiers show up to help. The cashier tells me the new total (with discount), and asks for payment. In response to this I ask for a receipt to show the credit from the return which I thought had just taken place, as I didn't want to pay twice on accident. He hands me several receipts, none of which show a credit of the original transaction back to my credit card. After reading through the overly complicated receipts, I noticed one had a line that said "Gift Card Merch Cr." When I showed him this he tells me he processed the return onto a gift card, not back to my CC. At this point the cashier pulls over one of his coworkers and asks for help, then says that they have to go do something, and left their coworker to start from scratch with me. In the end, I still spent the exact same amount at the store as when I started, but now have a $4 gift card to Petco, which is for...

Ignominious, the one word to describe my experience at the grooming center of this Petco; simply and utterly disgusting. Our dog, Joplin, is a 10 pound chihuahua mix, she's timid and grooming stresses her out. We went to a grooming appointment we made Sunday 1/15 at 9:00am. The groomer went to leash her and she growled and bared teeth, not in an offensive manner, but in a defensive way. The groomer immediately refused service, this is a ten pound dog who is VISIBLY stressed, she didn't even try to calm her down, she got in her face in a noticeably rushed and hectic manner which spooked our, once again, TEN POUND DOG. That lady is a joke, we typically go to the Petco on Colorado Blvd and they have no problem with Joplin, they are patient with her, they take their time to calm her down and they have no issues once she is in the grooming area, the ladies at the 44th street location have no business being groomers, are you really scared of a TEN POUND DOG, best tip you can isn't monetary, it's to find a new job. That isn't even the worst part of it, we have a second dog who was also going to be groomed, but we cancelled his appointment because why would we groom one and not the other? Presumably out of sheer spite of this cancellation, the "unquestionably professional" groomers put a ban on Joplin at any Petco, as we tried scheduling a new appointment at the Colorado Blvd location (where they can actually handle 10 pound stressed dogs) and they wouldn't allow us to create any appointment due to "an incident regarding Joplin"; this is a joke. My fiancee and I have almost exclusively shopped and groomed at Petco, no more, I will not give this company any more of my business, avoid this location, I would give zero stars if possible,...

Terrible experience at this Petco location that has caused them to lose a customer forever. I took my two dogs here to get groomed, they are both small, under 15 lbs. This is the second time we have gone there. One of my dogs was visibly nervous about the situation. The groomer came up to her with a leash, not taking into account her nervousness, and came right into my dog's personal space trying to touch her. She barked at the groomer and bared her teeth. Without even trying to speak to us about how she should approach her or try again, the groomer started to tell us that "this was not the right fit for us" and that they couldn't groom my dog. Again, this was our second time there. The first time we had no issues even though my dogs sentiment was the same. They even told us how great she was after the appointment, and how much they enjoyed her. I am not sure how Petco is not the "right fit for us" after getting positive feedback from them at the previous appointment. I usually take my dogs to get groomed at the Colorado Blvd location and always have a great experience. They always take into account my dogs nervousness and we have never had an issue there. After we have this experience, we tried to rebook the appointments at the Colorado Blvd location. but when we tried to book, we got an message saying that due to a previous event, we were no longer allowed to book my dog for appointments. Overall, a TERRIBLE experience. If your dog does not have a perfect temperament, or gets scared, do not bring them here. These groomers have no idea how to deal with dogs, and clearly have no interest in trying to...