Rico Pollo — Restaurant in Mountain View

Came in almost an hour before close and was told they didn't have enough green chili for 2 orders, and and when asked for a simple request of chips on the side for nachos, the malicious compliance was that of the entire order was put in separate containers, to be assembled later .. and after a 20 minute wait, another order came in, waited, recieved their order and left well before my order was handed to me. I was friendly and forgiving the whole time, but the attitude of the manager was that of you are putting me out by ordering food, please go someplace else. The entire staff had a lousy attitude as a matter of fact, no one had the slightest bit of urgency, and they continued to close down the restaurant, with 5 or 6 employees (so they were not short-staffed at all), and I felt very unwelcome the entire time. I could not recommend this place to anyone. Go someplace, anyplace else - you will have a better experience. Even after the long wait, the food was not that good - it had a burned taste. One of the worst experiences I have had at a restaurant in years. If I was any one of those employees working on the night of 2/22, I would be...

Thought about rotisserie chicken from a grocery store but decided to give this place a try instead.

Well, in terms of flavor, there was none for me (had to doctor it up) and the chicken was dry. I’m from Texas so maybe my palate is biased but it just tastes like unseasoned grilled chicken with a crisp.

I don’t mind paying for good food, but even with opportunity cost considered, a whole chicken from here is not worth $22. Also, the wings are not included so this shouldn’t even be considered a whole chicken. That’s the best part of the chicken!

All in all, the food was made fresh to order and I enjoyed the presentation (condiments, jalapeños and tortillas included) but after spending over $40 on 2 “whole” chickens, I wish I would have just cooked or got a couple $8 chickens...

WORST costumer service! Alex is the rudest person ever. Called to order ahead and Alex gave attitude throughout the whole phone call. Our order was wrong and I politely asked if we could switch out the beans for rice because we didn’t want beans. Instead of just switching the beans for rice he decided to make a scene. He kept saying we didn’t order correctly and telling us it was our fault. Why would I lie? (which by the way he said HE had a hard time hearing over the phone) He was completely unprofessional. He really needs training on how to speak to costumers. Alex, some advice, if you don’t like your job just quit. No need to take your anger out on everyone and walk...