TaWan Asian Cafe — Restaurant in Mountain View

Wow. Absolutely WOW! And not in a good way! I see good reviews for this place but it seems most are in person or take out. Hmm, are these fake or "bought" reviews? I used to like this place, I haven't ordered in quite some time. It was the only place I could order delivery Pho from for my house - not the greatest Pho, not the worst - but I could get delivery. Something changed. Tonight I ordered grilled chicken Pho - $15.95 and a $2.95 order of egg rolls. Paid all their charges for deliver and included a 20% tip. Order was just over $30. Order arrived SUPER fast! But as I was handed the bag I knew something was wrong. Looked it over - looked like the noodles were missing. Called the restaurant...as I was still searching the order for noodles I found them then hung up the phone - before realizing what happened or I would have complained immensely. The pictures I attached don't lie. I basically got an order of Pho - less than children size menu item but full size soup. $15.95!!! BETTER Pho places near me don't charge that much for a LARGE bowl of Pho. First picture shows the Pho order minus the egg rolls. Notice the tiny bowl - which contained the noodles AND the meat was under 4 inches tall - like 3.75. Second picture shows the dimension of the top of the bowl but notice the bowl is under half full! Then, I stuck a chop stick in the bowl...just to measure how much noodle I received - that's picture 3. An inch of noodles. Well, picture 4 shows the width of the bottom of the extremely small container. Hey, I get it. Stuff is more expensive. Ordering from this place in the past I received a large styro container filled with noodles - sometimes the meat came on top but the container was about to burst trying to hold everything, a second one equal size with veggies, and the same size broth container. This is straight out robbery. I threw the menus out and will never eat at this joke of a place again. Amazing. Edit - I added 2 new photos of what it looked like after I dumped out the meat/noodles. You can't make...

They have messed up our take out & delivery orders repeatedly. The latest one convinced me not to return. After paying a $4 delivery fee because of the distance to our house, I found that they didn't include the wontons and that most of the sesame sauce spilled out of the styrofoam container. When I called, the guy told me that it was never ordered. He offered to bring them to me anyway. It was a super nice offer but I told him it was no big deal and to skip it. Within a minute I get a call from "the enforcer", the woman who likes to say no a lot. She tells me we are too far away and we wont get our wontons. "Ok" I say but did they know their styrofoam containers leaked badly? Speaking as a former chinese food delivery driver I recommended that they use a different container or at least wrap it in plastic too. She defensively told me that she didn't pack the order. I told her to pass it on for the good of the restaurant. No apologies, no concern from her. Their to-go menu does say they want feedback. I guess they don't really mean it. Numerous times we have had them forget to-go items or the dish has spilled in the bag. Once a sauce container punched thru the soup lid and ruined the soup. I never complained until now. The enforcer also has refused me in the past. Once the internet ordering system doubled an entree quantity. When I called to correct it, the enforcer flatly refused to cancel the extra entree. I'm done being patient with them. What's the point of large portions if they are packaged up badly and the...

The business choices made by a very young gentlemen claiming to be the owner led me out the door, never to return. My pregnant wife sent me outside (19 degrees and snowing) to get her Thai Iced Tea. If anyone has ever had a kid, you that when the wife wants something; you get it... Quickly. Anywho after waiting for both employees to take multiple phone orders while I stand there waiting I finally get to order the tea. I pull out my credit card to pay. I saw the look on their face so I figured it was one of the last non-customer focused businesses out there still not accepted my American Express. I pulled out another card and they said they don't accept any credit cards for that low of a total. At this point I informed them that I am sorry but I simply just don't have any cash. He suggested I ordered more. I was shocked.

At this point I reiterated I didn't have any cash and I politely let him know it was against his merchant agreement with the major card brands to deny taking payment. He was very rude and said I own the place and I can do what I want. I was even more shocked by the complete lack of business sense. At this point I left, and won't be returning. I am a bit bummed because this is one of the three places near me with mediocre Pho. Now when our favorite place, Thai Bao (best Pho in Denver) is closed on Sunday's we are now down to two...