Walmart Pharmacy — Local services in Lakeside

Both times I’ve been here the people I checked out with were really rude to me. I didn’t know my insurance wasn’t on file and I paid for something. It was only after I paid that the lady told me it wasn't on file. My insurance card has never been sent to me even after several requests so I don’t have all the information on hand. The women refused to look up my information on her database and told me to call my insurance. (Those who know, calling Medicaid isn’t a small ft). Next time I went I asked the clerk, a different person this time, if she could look up the info for me. She did with hesitation. After finding it, I mentioned what had happened before and thanked her for looking it up. She proceeded to give me attitude saying that it isn’t her responsibility and that I should have my insurance card. Beyond rude and inconsiderate. What if my medication was needed to save my life and I couldn’t afford to pay it without insurace, would they just make me pay it without using their resources to look up my insurance? From my experience, yes. It only took took maybe 3 minutes to look up compared to the hour or two I would need on the phone with medicaid. I am so disappointed in their attitudes and lack of workmanship. So sick of the “it’s not my job” mentality. The world we live in is hard enough, and especially the medical...

I am so appreciative of this pharmacy staff. The technicians are friendly, attentive and always do their best to help you find what you need. Check out is consistently smooth, with little wait time and 100% accuracy.

Ryan, the pharmacist—I am so grateful to have found a pharmacy with such a compassionate, dedicated and hardworking pharmacist. He is committed to helping patients find solutions when faced with difficult situations from health insurance issues to medication supply shortages.

I’ve recently had issues getting certain prescriptions filled and Ryan has worked diligently to help me find all possible solutions, calmly explaining what can be done while showing empathy and acknowledgment of the stressful situation.

10...

Worst customer service experience that I have ever had. The two employees working were super confrontational and ghetto. Last place I would have thought to be disrespected at that level, it was bad even by Walmart Standards. Between the two employees they had 10 years experience (5 years each) and neither one wanted to help. With everything going on in the world and you being in a position where your soul purpose is to be at service and help suck people get there medicine and you treat them Like dogs just speaks mountains on your character. Someone didn’t raise you two right, and I hope you never get treated the way you treat me. I hope the right manager...