Woodley's Fine Furniture - Lakewood — Local services in Lakewood

I found a Thomasville bookcase and fell in love with. The place where I originally found it was in Illinois and could not ship it to Colorado. So I called Woodley's to find out if they could order me one. Initially on the phone they said they could not help me. I was determined to get the bookcase so I called Thomasville myself and found out that they had several in stock and Woodley's just needed to contact them to purchase it. I was also told that Woodley's could have done this themselves but instead I had to do it. Since I really wanted the bookcase I didn't mind that much but it did bother me that Woodley's sales personel would not even attempt to help. I decided to go into Woodley's with the hope of getting better help. When I first entered the store I was greeted and explain the story to the sales person. The first thing she told me was that she could not help me. Somewhat frustrated I told her that I already contacted Thomasville and all she needed to do was place the order. Again it bothered me that their employees would not put in the effort to make a sale or help me get the piece I wanted. So I received my bookcase, and the delivery people were amazing, which is the only good thing I can say about Woodley's. Then I received a phone call from the same sales associate telling me that I way underpaid and she would have to repay the company. She sounded somewhat angry which I could understand but in no way is that my fault. I paid the price that I had originally found for the bookcase and was more than willing to show her proof of the price but she said she would not need it because she got approval for the purchase. This behavior is so unprofessional. I certainly will not ever purchase furniture through Woodley's...

Overall Service was just fantastic! We have bought many things from Woodley's over the years and most items are exactly as we expected, however one Sofa-bed pullout wasn't built right. We honestly did not notice this for 3 years as we only used it (the pullout bed) once. We did notice the couch leaning and my wife asked me to look at it. I noticed one side of the metal frame was never attached to the wood frame. Jessica@Customer Service was rightfully skeptical (if a little bit weary) but asked to see pictures of the where issue was. After looking at the pictures Jessica got some repair men to dispatch out to our house within a few days. Upon arriving, the repair men reviewed and fixed the couch within 30 minutes with no charge. They apologized and said they had no idea how this got past the original builders, delivery and set up, but are glad they could fix it for us. I appreciate how quickly and with no fuss Woodley's fixed our couch. This is very good customer service and why we continue to do business with...

I understand that COvid has screwed up a lot of things when it comes to production of furniture, but this is getting ridiculous. We bought our couch back in February, with a time frame of June-July.

I didn't hear anything from them so I reached out at the beginning of July and a few days later they tell me September-October time frame to now get the couch. A little upset we hold our breathe and wait. Now with it being September, I again reach out (haven't heard anything from them) and they tell me it's in production and I'll get it maybe by the end of the month! We are thinking, woohoo!! We are so excited! ... wrong. I get an email two days later telling me they've "checked my order" and that "all orders have been pushed back a month" so now we are looking mid-end of November.

Common. Don't give us the run-around. Just be upfront with expectations. We don't even remember what the couch looks like at this point. Unfortunately, this is one of the worst customer service...