The Home Depot — Local services in Largo

Looking for AC filters online and found some at Home Depot with an advertised bulk savings of 25% off when you purchase 4 or more. I travel to store #6321 and pick up 5 filters go to self checkout and ring up the items and no discount was taken, I explain to associate the issue and she states must be an online only deal. Go to customer service and explain the situation there thinking they have to be able to help me... talk to 2 associates and no luck. So I leave the items there and try to complete the transaction on my phone... that does not work out so well. So I call home and have someone complete the transaction online. Now I have an order number and get back in line at customer service to pick up my order. Cashier enters number and order comes up but it shows it has not been paid even though it had. Call home to verify it was paid and yes it was, another associate comes over and explains that it has not been paid. I explain that it has been paid and the transaction states waiting on Home Depot to complete. At this point I have been in the store for over an hour and ask to speak to a manager. Adam (assistant store manager) arrives and I explain to him the issue I am having... I tell him all I want to do is buy these filters for the bulk discount price advertised. He states he has nothing to do with online prices and I would have to travel to store #6357 to pick up my online order because that is where the order was placed for pickup. I told Adam " all I want to do is buy these filters for the bulk price advertised online, can you help me" his answer was no I have nothing to do with those prices. Adam even looked up the item online and it showed the bulk discount price but he could not give it to me for that price? I told Adam it showed the other location did not have any in stock when I looked online, he said the order would not complete if they did not have them. So I leave very upset having interacted with a total of 5 associates at store#6321 that could not help me. Apparently you cannot get the filters in store for the price advertised on their website except through the website? I travel back home to Clearwater where I began, I get to the store and guess what? They do not have the filter size I need, Just like I told Adam!

So I look online and their competitor has the filters I want for cheaper and with a bulk savings of 15%. I drive a block down the road pick up my 5 filters go to checkout and they ring up with the bulk discount price already applied no hassle and less than 5 minutes in store!

Get your act together Home Depot! If you advertise a price on your website I should be able to purchase it at that price in store! I know I can at your competitors and that is where I will be...

Attention Store Manager and customers.

My mother purchased a ceiling fan, unfortunately it wasn’t exactly what we were looking for. It’s never been opened, taken out of the box and is a Home Depot brand. We didn’t have the receipt as our mother never gave it to us. Before we went to the store to try and do a return we actually called customer service and had them explain the entire return process and any other questions we had. When we approached the return counter we were barely acknowledged and then told us right away that he wouldn’t and couldn’t help us in any way. He even went so far as to tell us to not bother with a manager because they weren’t going to help us. Lance at the return counter please do not tell a customer when asked to speak to a manager that the manager on duty cannot do anything or the manager on duty can only do what the register tells him and has no options, authorizing, overriding, or addressing an issue.

Hank Manager on duty thank you for trying. I really appreciate it. I’m very sorry that Lance was right. I am very disappointed, though you offered me $50 off of any item to compensate for not doing the legitimate return. And I’m very disappointed that the closing manager on duty couldn’t be bothered to come speak with me and try to help. I am very concerned and disappointed when you directed me to go to another store that I know I did not make the purchase and return it there if they have it in stock because they’ll have to take it, to me that seems problematic and not right to the other store. Store Manager, why is it that you could offer $50 off of any item to compensate when all you need to do is just process the return properly and not take advantage of a neighboring store let alone a customer who just wants to do something the right way. The American way is to handle a customer appropriately, fairly, justly and consistently as we deserve to. Very sad that we need to take advantage of others by directing our team members to take advantage of other stores and also telling your American customer that a computer depicts...

The good: Mike and Peter. Mike in the lumber cutting and Peter in the shelving. Both extremely professional and nearly exact with their cuts. Peter takes the cake for his personality and kindness though. These guys are the reason I gave this store 4 starts instead of 1.

The bad: Cashier I won’t name.. T### I get to check out with a good bit of lumber and a piece of 1/8’ MDF and my total comes out to nearly $150. When I look at the MDF ring up I notice its coming up at 14.98 instead of 9.98 like the price on the shelf says. I of course inform T of this and he looks at me as if he could care less and says “the price is whatever this tells me it is” PERIOD. and then just looks at me as I look back at him waiting for his remedy. I tell him I’m not paying that, he says, “well sometimes someone switches the price on the shelf… “ He basically had zero customer service concern and told me I would have to go find someone else to go look at the price with me. F that, I go take a pic of the price and when I get back a supervisor is their and I show him the pic, he makes T give me the price. Rude, uncaring and exactly the opposite of the kind of person I would want seeing my customers out the door for their final impressions. Sidenote: I have had this cashier in the past as well with a similar problem.

Return policy: Took some light fixtures back to the HD off Park st with no receipt for exchange, tried the same thing at the largo store and they tell me I have to have receipt (for an exchange!). Get it straight one way or another HD. Come on. Plus they wouldn’t let me in the store with the goods I was unable to return, so i had to have them page my wife who had already gone in. The employees were far from helpful in that endeavor.

We just bought a new home in Largo and have been on the fence for an HD & Lowes preference. Will be writing up a Lowes...