MountainView Regional Medical Center — Local services in Las Cruces

I had the misfortune of having to go the ER at Mountain View on March 15, 2025. After my vitals were taken, I had to sit in a chair because there were no rooms available. I was very cold and asked for a blanket and was told that housekeeping had not brought any. About 90 minutes of waiting in the chair I was moved to another location and again I asked for a blanket. Same thing, housekeeping had not brought any. I waited for another 90 minutes and went and asked a man that was at the desk if he knew what was going on with me and he said no because I was a patient from the ER. I told him I had been waiting for a long time, and no one would tell me anything. I told him that I would wait another 15 minutes and if no one came I was calling for someone to come pick me up. His answer was that if I gave him an ultimatum that he could not help me that I might as well leave. I told him I would wait 15 minutes and if nothing happened, I was leaving. I went back to the waiting room where I had been waiting for 2 hours. After about 5 minutes a tech came to get me so I could get a CT scan. After the scan I was parked in the hallway. Thirty minutes later the Doctor came and told me she was looking for a facility that could do a certain test because Mountain View could not administer the test. She told me she would be right back and would let me know where she was sending me. I started having more difficulty breathing while I was waiting in the hallway. I kept asking for someone to help me and everyone would just walk by and look at me or turn the other way. Absolutely no one that was in the vicinity came to ask if I needed help. This went on for thirty minutes or so. When I could finally breathe well enough, I got up and was going to tell the staff that I was leaving. My daughter had returned to pick me up. When we were discussing what was going on, a nurse came and told me that they were moving me to a room. As soon as they moved me to a room, a couple of EMTs told me that I was being transported to a hospital in El Paso. The female EMT went and got two blankets and started getting me ready to be moved. She got the blankets that I had been asking for during the last 5 hours that housekeeping couldn't provide. Took the EMTs five minutes to prep me and get me into the air ambulance. Twenty minutes later I was at the Providence Hospital on Transmountain Campus. Upon arrival at Providence there was a couple of nurses and a doctor already waiting to check me in. Right away they started checking me and running tests that had taken 6 hours or more of waiting at Mountain View. They were very attentive and would let me know what was going on. I was admitted and ended up staying for 5 days until I was well enough to go back home. During my stay at Providence all the staff was very attentive, knowledgeable and made sure that I was comfortable and that I knew what was going on. Kudos to all the staff at Providence Hospital at Transmountain Campus. Unfortunately, I can't say the same for staff at Mountain View. Never have I had the misfortune to come across people that are rude and just going through the motions of what their job is supposed to be. If they are so troubled by people coming in sick and disrupting their day, they need to find another job where they can sit around and do nothing. I hate to think about what would have happened if I had not been able to control my breathing and my daughter had not come back in time. Most of those people are just taking up space and getting paid. I do not recommend going to Mountain View ER to anyone. Go to Memorial or to Three Crosses. I am working on finding other providers not affiliated with Mountain View because GOD forbid if I have to go through that ordeal again. Stay away from there is all I can say. Someone was watching over me because surely the staff at MV weren't. Do not go there!! Go to Memorial Hospital or Three Crosses or make the trip to El Paso and save yourself the bill of being transported to El Paso....

I was scheduled for a echocardiogram and stress test. I had to go off my essential heart medications for 24 hours prior to the stress test, so I did that prior to my appointment.

On the day I was scheduled, I proceeded to the Heart and Vascular Center where my orders said I was to receive my tests. Upon arriving, I was ANGRILY redirected to the main hospital, where my test had been moved, despite the fact nobody had notified me of it being moved.

Which they could have done when they called me to get the billing for $1,000 that they were very sure to get before the appointment.

So I headed over to the hospital, wandering around looking for where I was supposed to go. I finally found where I needed to be, and upon checking me in the guy tells me, "We can't do a nuclear stress test today, because we don't have the staff for it."

I said, "I don't think it's a nuclear stress test, but it was added over the phone so I'm not sure."

He checks the orders, and confirms it's not a nuclear stress test.

So I get sent back, and at Radiology they again tell me, "We can't do a nuclear stress test."

And I say, "I don't believe it's a nuclear stress test."

They tell me they'll look into it, and send me back for my echocardiogram.

While the tech is doing the test, they call him, and he relays a broken message. "We can't do the stress test" and tells me to go BACK to the Heart and Vascular Center on Monday, and assures me they'll be able to do the stress test on a walk in basis any time of day.

So Monday morning I AGAIN have to go off my potentially life saving medication for 24 hours; I have to fast again. I go in to where I was told to go.

"We don't have anybody here to do your stress test today. Why did you come in?" I'm grilled.

Because I was told to.

"Who told you to?"

"The hospital where I was sent to have the stress test, after being told you couldn't do it here when you scheduled it."

"I'm the only one who does the stress test scheduling," she tells me, "And I didn't schedule you for the test. Who scheduled you?"

"I don't know, it was over the phone. I can give you the phone number."

She continues to argue, AS SHE'S PRINTING OUT MY ORDER FOR THE STRESS TEST SHE SAID NOBODY SCHEDULED ME FOR.

So I finally get the stress test rescheduled for Thursday. I go off my potentially life saving medications and fast for a THIRD time to take it.

I arrive, again at the Heart and Vascular Center and go up to the second floor suite 103 where I was told to go. There's a sign on the door saying to go down to the first floor to check in.

So I go back down to the first floor to check in at the mammogram place (which made me feel a bit weird as a guy). Go BACK upstairs to the second floor to have the test, and it's done competently. The tech tells me she was scheduled to do my test the previous week, but they told HER not to come in, because I was the only patient and they didn't want to pay her to do one test. But nobody bothered to tell me.

And nevermind serious heart issues they delayed me for six days, and made me go off my heart mediation for three times.

Now we'll see if they actually have my results from the test on Thursday ready for my appointment with my electrophysiologist on Monday ready as they promised me they would try and do. It's currently end of business on Friday and the results are still not available on the portal.

If you value your life, I'd recommend staying away. They don't have the staff, and even when they do they're not willing to pay them to do their job no matter how badly they screw over the health of their patients.

Oh... and I almost forgot. Despite the fact they had ALREADY charged me for the stress test, they tried to charge me again, and claimed they had no record of the payment. So I'll probably have to deal with that again as well.

What a bunch of clowns. Getting the stress test was more stressful than the actual stress test. I ended up so angry I'm surprised it didn't give me a...

I am writing to formally file a complaint regarding the treatment I received during a recent visit to your emergency department on 6/20/2025. What I experienced was not only deeply distressing, but in my view, a serious failure of basic medical ethics, patient care standards, and professionalism.

I came to your ER due to a motor vehicle accident, which I made known upon arrival. I waited for close to nine hours to get someone to actually talk to me and eventually discharge me just because it seemed like I had complained. During this time, I witnessed nurses repeatedly pass me by while laughing, openly discussing other patients’ medical information (a potential HIPAA violation), and engaging in personal conversations. Not once did anyone stop to offer comfort, update me on my care, or take my concerns seriously. When I asked how much longer the wait was they said they didn’t know.

When I finally voiced my frustration at being in pain for hours, I was met with indifference. I was told only one doctor was covering, as if that should excuse my neglect. I want to emphasize that while I understand staffing shortages and patient overload can happen, that is not the patient’s fault, and it certainly does not justify the level of disregard I experienced.

To make matters worse, a young man who appeared to be involved in a DUI-related case arrived after I did and was seated in the hallway next to me. He was accompanied by officer in handcuffs, possibly law enforcement or security. Despite his later arrival, the young woman that arrived with him was immediately offered drinks and snacks by staff and was engaged with as if she were either part of the team or someone the staff personally knew. She was even advised by staff to leave the hospital and go to another facility due to the overload, while I — a patient already waiting for hours in visible pain — was ignored and ultimately discharged without adequate care or explanation.

When I was finally discharged, I was told to take ibuprofen and sent on my way. No one offered further guidance, follow-up, or even escorted me out. I felt like a burden, not a human being. I let them know I had unusual abdominal pain. I was disregarded once more by my nurse Donna.

I am requesting:

• A formal investigation into this incident

• A review of your triage and prioritization processes

• Disciplinary action, if appropriate, regarding staff conduct

• Copies of my full medical records from that visit, including screening documentation and staff notes

Patients deserve compassionate, fair, and competent care — especially during emergencies. I would appreciate a written response explaining what steps will be taken to address this issue.

The discomfort continued after my visit, prompting me to see my primary healthcare provider today. 6/23/25 he diagnosed me with an abdominal strain. It is concerning that this was overlooked during my evaluation at Mountain View, and I believe this reflects a lapse in the quality of care I...