Braza Stone — Local services in Las Vegas

This is a morally bankrupt, incompetent, disorganized, poorly managed granite contractor lacking any attention to detail and completely devoid of any business or professional integrity.

Pros

Installers had a good attitude. Unfortunately, with there low level skill set, they failed to overcome incompetent job management and grossly inaccurately fabricated prefab granite slabs.

Negatives

The Fabricator cut all Prefab granite pieces either too long or too wide at their fabrication shop and ignored the dimensions from the drawing from the Templater. All overhangs were specified to be 11/2", except the left and right edge of the stove, (cut flush for stove placement). Overhangs, after install ranged from 11/4" to 21/4".

The left side of stove granite top overhang is flush (from wall) with the stove, the right side of the stove granite top sticks out 3/4" (from wall). The seam on two adjoining L pieces, is not flush (level), the epoxy is rough, and the color does not match well with the granite.

The Installers did not center the Island piece, all overhangs are different (not 11/2" as specified). The Installers did a sloppy job caulking top edge of granite back splash and the caulking was the wrong color. The Installers spent a significant amount of time trying to modify (re-fabricate) the tops on site creating a mess of granite dust throughout the garage. The original sink brought out by Installers had a dent and a scratch and was rejected by the Owner. The Installers dropped the sink into the sink cabinet on angle stops causing the plumbing to leak.

The granite counter top edge of the under mount sink was specified to be flush with the edge of the sink. The fabricator cut the granite sink top opening smaller and the granite now extends over the edge of the sink.

The Manager David, being completely unaware and uninformed about details of the install, took two hours to return the Owner's call to address issues on install day. The Manager was very angry and defensive and offered excuses, "all pieces are cut correctly", "this is not a custom job" and "there is little money in prefabs" when the owner asked why the pieces were cut wrong and other issues with the sloppy, sub standard install. Three hours into the install, the Installers had to take the largest granite top piece back to their shop for major modifications (re-fabrication).

The Contractor's truck leaked oil on the asphalt (street) in front of the driveway and the Owner had to clean up mess (due to strict hoa rules) in order for Owner to not to receive a fine from HOA. The Owner and Manager of Braza Stone LLC. should not be proud of their unprofessional and sub-standard prefab granite countertop install at my home as they made many, many rookie mistakes and behaved very unprofessionally when presented with problems to resolve. When Braza Stone LLC. has called the Owner, they never leave a message, terribly unprofessional and not helpful.

A Certified mail, 4 page letter detailing all the mistakes, was sent a few days after the awful sub standard counter top install, to Braza Stone LLC., requesting they fix all issues. As of the date of this review the Owner has not received a response from the Owner or Manager of Braza Stone LLC..

In conclusion, Braza Stone LLC. is terribly unskilled and unprofessional in all aspects of prefab slab granite countertop installation. Braza Stone LLC is poorly managed and when problems arise that are of their creation they get very angry and defensive and blame the owner of the project. The only mistake this owner made was hiring Braza Stone LLC. . Their Initials start with BS, and everyone know's what BS stands for, that's ironic but those initials fit them perfectly. 1 out of 5 stars is being generous. Disclaimer: This Owner had a nightmarish experience with Braza Stone LLC., and obviously would not recommend hiring them. You're experience with them may not be the same as mine, but...

After visiting 5-6 stone places around town, we hired Braza Stone to install our new kitchen counters. Are we happy with the product, workmanship, and prices? A definite yes! The entire process, at least for us, was pretty straightforward. We knew what kind of stone we were looking for and had rough measurements when we arrived at their warehouse. We dropped in to see what they offered and met with David, the sales rep, who showed us around the warehouse. He talked to us about the differences in their stones, prices, and the install process. We saw a nice looking slab at the right price point and decided to go with Braza. Once we signed the contract, things moved pretty quickly. First up was the demo. The two-man crew came in on-time and ripped out the tile countertop in less than 2 hours. Before they started, they told me what they were going to do and explained that the walls might have some holes in it depending on how the old stuff was installed. I was fully prepared to see holes in my walls, especially behind the backsplash, but to my surprise, I didn’t have any major problems. They cleaned up the area before leaving and hauled the old tile counters away. After tile removal, another person came by to take accurate measurements and create a template of the counter space. A few weeks later, a different two-man crew came to install the slab, which took about 4 ½ hours. They were professional, meticulous, and easy to work with. We didn’t have any major problems with our install as our walls are pretty even. The only glitch we had was a misunderstanding regarding the attachment of the dishwasher. After reviewing our contract, we realized that we had purchased a dishwasher bracket, which installers were not aware of. We called the office and the owner came out to the site with the needed part. Every person (owner, salesperson, office staff, the demo & install guys) that we worked with did a great job for us. They were upfront about what they could and could not do, their prices were very fair, the contract was thorough, and they were very responsive to the many questions and concerns we had. Overall, we had a great experience with this company and we are very pleased with the final results. We would definitely use their...

We first visited Braza Stone about a month ago looking for countertop for our new island. We looked around and so many choices there, whether you’re looking for granite, porcelain, etc. they have it all! Tricia the young lady that helped us at the time was very friendly very professional and she knew her stuff. We met with David that day to kind of get an idea what we’re looking at. After Braza we did visit some other locations to do our due diligence; however we were not as impressed by the customer service and what they could offer. A lot of the product was the same as Braza so no difference there. We needed to wait for our island to be put in the kitchen before we could order the countertop so once that happened we called Braza and set up an appointment to pick out the countertop. There was no question we’d go back to them. Tricia showed us many different types and we chose the porcelain. Met with David came up with some great pricing for a wonderful product and we should have it in a couple of weeks! We’re very excited and decided to do the whole kitchen instead of just the island !! If you’re looking for countertops you need to try Braza Stone best customer service hands-down, beautiful products and great pricing. You will not be...