DiBella Flowers & Gifts — Local services in Las Vegas

I didn’t have a good experience. I commissioned 6 centerpieces from Di Bella for an event. The process of ordering was fine because the girl helping me was friendly and I liked dealing with her, but the place has a weird vibe (to me). Not one person came out to greet me when I walked in although two people were just standing around. Anyway we went over the flowers I wanted, my budget etc... It was essential for each bouquet to be at least 16” in diameter to fill a wide centerpiece area. Once we were finished we went over the order; the color-combo I wanted; the 16” minimum size requirement (they claim I didn’t specify in their reply but I MOST CERTAINLY DID because it was very important to me and the first thing I said, and 16” is certainly not too big for a centerpiece, apparently you think your clients are morons), and my flower choices which ended up being below budget so I had room for the designer to add to the bouquet which I entrusted to their professional taste. I walked out of there feeling so good. Now here is where things started getting shady: I asked if they would send me a picture so I would know what to expect. They said they would absolutely not send any photos of what I was getting and that the only way I could preview my order was to purchase an extra one early. Well mind you I had reached my max, and $65 per bouquet is not cheap. I had to settle for trusting them to meet the requirements. What could go wrong? So come the day of the event and the bouquets are ready on time and I’m very happy with that. That is until they brought the first bouquet out. I’m going to try to start this nicely: The bouquet was cute and the designer did a decent job with the colors and arrangement. However: the bouquet was tiny. It was 10” in diameter, and they put leaves that reached 12”. I paid for 16”. Also the bouquet ratio was in bigger part filler flowers and less my main ones. I was so disappointed and felt ripped off. I told them I was very upset because I had specified the diameter the arrangement needed to be. At no point did they call or text or left a message to notify me if something had gone wrong to ask if I was willing to compromise or discuss any aspect of it. When I expressed my disappointment with the size and said that it was clearly not what I had asked for, they did nothing to make it up to me and didn’t offer any reparation even though they did not meet their end of our agreement. I couldn’t stay to argue my disapproval and demand a refund. While the boy took the flowers to my car not one employee tried to talk to me. I drove out of there crying because I felt so ripped off and knew the flowers would look embarrassingly cheap because of their size. Each bouquet was $65 + taxes but looked like it was worth $12. As I looked at my six, tiny pathetic bouquets, I swore I would never use Di Bella again or send anyone their way. I’m probably going to try another place for my next event. I’m even considering making my own bouquet from flowers I’ll get from the grocery store. (Thanks for the credit offer BUT I WOULDN’T RETURN IF...

I am SO irritated with this shop. I placed and order to be picked up today for my mother, it is the anniversary of my grandmother's passing and I wanted to do something nice. I placed the order AND paid for it online. i went to pick up my flowers and was told I needed the physical card because they needed an imprint of the card. I unfortunately did not have the card, as my husband had it. IT DID NOT SAY ANYTHING OF THE SORT ON THE WEBSITE OR ON MY CONFIRMATION EMAIL. I then asked for a refund and I would pay for it with my credit card. What I don't understand is how she could have refunded the card without it being present but couldn't give me my order after it was already PAID for. I was NOT given a receipt for the refund, I was told I'd get an email stating it was refunded, because it was 'immediately' refunded to ths debit card, also hasnt happened so I will be calling tomorrow. I could get flowers delivered without having to show any type of proof of anything, but can not get my order I paid for earlier. I do not recommend this place, the blonde woman was extremely rude and couldnt answer the questions I was asking her, she went and hid...

Ordered the "designer's choice" bouquet for Mother's Day. I requested the color scheme to be pastel and they followed through with that. Ordering process was simple and straightforward on the website. Product was $54.99, delivery $24.99 to give you an idea of pricing.

You have to be willing to provide the recipient's phone number in case the delivery person needs to speak with them, which could remove some element of surprise but ultimately is a good call. In my case, an employee (not sure if she was the owner) called me and asked if there was a better contact number for my mom. My mom was not at the house when the driver came, so they had to call her to confirm they could leave the flowers outside. DiBella is really good with communication and seemed to do whatever they could to make sure they could directly hand the flowers to my mom. They did ultimately have to leave the flowers outside, but my mom retrieved them shortly thereafter and the flowers only had a slight wilt from the LV heat. Overall a positive experience and the customer service was great. Flowers look...