Xplozone Trampoline Park — Attraction in Spring Valley

I am extremely dissatisfied with my visit 10/28/23 around 6p.

I was there for a birthday party and from the moment I walked in, the environment was not welcoming. I requested a refund and have yet to receive a response. I requested a refund for the following reasons;

When approaching the counter, I let the employee know that I was there for a birthday party. She starts fumbling through papers and appeared to not be able to find the name of the person whose party I was attending. There was a woman wearing a shirt that said “manager” who came and stood next to her, didn’t acknowledge me as the customer and told the employee that she already gave out the last two wristbands so we had to pay. The employee also kept trying to add grip socks to my bill. I had to tell her more than twice that my child didn’t need grip socks. She was already wearing grip socks. If I was unfocused by my already then frustration, I would have paid an unnecessary extra $3. Is this what Xplozone banks on? Parents not paying attention and just saying okay to the charges?

The party was upstairs, which we had to carry our stroller up the stairs. The stairs are very steep, even for children. If someone attending the party had a wheelchair, how would they get up the stairs? How are steep stairs or stairs at all, convenient?

The size of the pizzas, there were at least 4 children that didn’t get pizza even with the additional pizza that was ordered. Did anyone research what other indoor parks were offering for parties? Where were the drinks? Water? Again, was any research done?

The men’s bathroom only had urinals and not stalls (in case of a bowel movement). Is this legal?

Once realizing my children weren’t going to get a slice of pizza, we went back downstairs, again carrying the stroller. When we entered the trampoline area with our 4 year old and twins (in the stroller), we were rudely greeted by an employee telling us that we had to leave the area because we didn’t have a pink wristband and that since our 4yr old was the only one with a wristband, she was the only one that could be in the trampoline area. I asked the employee if and how much the wristband costs, she said she didn’t know and continued to reiterate that we couldn’t be in the area without the wristband. However, the first time, during our visit, my husband took our 4yr old to the trampoline area and was there with her for more than 30 minutes and not once was he harassed about needing a pink wristband. On our way out we brought this to the attention of a gentleman dressed in all black and he said that the employee was new and that’s why she didn’t know further details like cost about the wristband which leads me to the conclusion that staff are not properly trained or possibly not at all.

This establishment isn’t fully built/developed and offers minimal play space but your are charging full prices for admission and parties. How is that moral?

Xplozone is supposed to be a place geared toward kids with certain conveniences for parents and in no way shape or form does Xplozone represent that. They take parents’ money (because they know parents will do almost anything to please their children) but they offer so little and have inferior customer service. Their employees are rude and lack confidence in their role and their ability to be friendly and welcoming.

And by the way, the sign on the outside of the building doesn’t light up all the way. It really would be in Xplozone’s best interest to fully develop the park, and make major changes to not only give customers their moneys worth but also provide superior customer service and overall experience.

They need to do their due diligence as a business and make the necessary changes so that families like mine leave with a smile on their faces and a...

Giving a 2 star rating due to an employee who argued with me about my oldest granddaughter jumping with her 19 month old sister in the 6 and under area. When I said my friend was allowed to jump with her baby (same age) he said well, that's her baby. He didn't know if my oldest granddaughter was our babies mom or not and said it so disrespectful that "that's her baby?" Does it matter? (I'm disabled, obviously I'm using a walker) no way I nor my husband (disabled Vet) could jump with our 19 month old gd. I asked for the manager and he refused to call for one, I asked his name and he wouldn't tell me but said "I'm the only one on the floor" so I went back down to the registration desk. There were 2 people sitting there and as I was walking down the ramp I heard them talking on the walkie talkie and BOTH were laughing. I found nothing funny about the situation. The first thing I asked for was the manager, the young lady said she was the manager, the gentleman with her departed. I said so the employee radio'd you and told you my problem? She said yes. He told her something totally different then what happened. I asked if there are cameras they can look at she said yes, she would watch it and see what happened. I left and returned back to our group. That same employee followed my other 2 grandchildren (ages 16 and 11) around the entire hour we were there mean mugging them and trying to intimidate them. He was not and is not a person who should be working around children. Not to mention everything they wanted at the snack bar we were told "oh that's going to take at least 45 minutes to heat up." They ended up with Starburst, a coke and a water. Don't understand why a business wouldn't have things on THEIR menu ready to sell knowing kids are going to want to order? The owners could make more money if the staff would actually do what they are hired to do. Not sure If we will ever return. The kids just...

Horrible customer services. Do not waste your time and money on this venue. I spent over $80 for Trampoline park and food for myself and my 3 boys. I purchased a Canned soda to go along with my food order. After receiving my food and drink I asked for a straw to go with my Canned soda. (which was handed to me by the guy holding the top of the can where the opening goes.) I was told no, he stated that can't give me a straw unless I ordered something that needs a straw like a smoothie. I told him that I don't want to put my mouth on a can that I have no idea where it's been, especially after his hands have touched it. I was still denied a straw. I asked to speak to a manager and she refused to come talk to me even though there were 2 people working the counter and the place was practicallyempty. (Now I know why it was empty) So I went to the front to talk to her and very rudely and without any sincere sympathy I was still denied a straw with a drink that I paid for. Her question was "Well did you ask if the straw was included before you purchased the soda" I said no, but who does? It's a drink it should come with a straw. Especially a Canned drink that's probably been sitting in a rodent infested warehouse. She stated that the owners are too cheap to let them give straws with drinks. Well what the heck am I paying more than quadruple the price of Canned soda for if I can't get something as simple as a straw, or at least a cup to pour my drink into. So then I asked for a refund and was denied a refund. Nowhere is it posted that items are none refundable.

The pure lack of concern for the customer who is spending large amounts of money in this place is absurd. Never, Ever, will this place see a dime of my money or anyone else with access to me. A freaking Straw for an already overpriced can of soda is too much to ask???? Come on... are you...