Verizon — Local services in Lawrence Township

The staff is very friendly and Jovanni Lopez was awesome with helping get my service transferred from another carrier when I was having major issues on my own.

He was extraordinarily patient and kept a good attitude about it despite the process taking 2 hours (long story). He continued to have a solution oriented mindset and was great with multitasking. Everyone else was eager to come chat and everyone who came by was great to talk to about things besides cell phones.

Service like this makes me appreciate the sales reps you have at this store and tells me your salesman cares about the people he working with more then he cares about the sale and you just don’t find that in many places.

Jovanni was amazing and I hope he is promoted if he isn’t a manager already. I came in the store just looking for information on the new plans to switch back over to Verizon he made it so easy and so straight forward and wasn’t pushy at all he told me it would be cheaper if my husband just added us to his plan and go unlimited I called my husband he came in and I switched that day and he even made sure I knew promotions can take one or two bills to appear on my bill and even got my husband an amazing deal on a new phone he wasn’t planning to get.

This is truly the best customer service I received. The store in Mercer mall will help you if you’re saying you’re trying to bring over 2 lines from another carrier but they’ll push you away as soon as you tell them you’re just shopping around the plans right now and at this place it was just here’s my business card whenever your ready come speak to me and I was...

We were grateful to have had Adam C. as our service representative. The quality of his customer service exceeds expectations. He has a solid knowledge of all products, plans, proficiency with navigating my account to handle transactions, is patient, professional and kind. I’ve spent significant time and had multiple visits with Adam since we did two phones and an Apple Watch upgrade. Having been a Verizon customer for 20 years, Adam took the time to review my plan and identified several areas to help significantly reduce my monthly bill. He is an outstanding employee and even took time without compromising my service to help and mentor two other employees. Verizon is extremely lucky to have a professional like Adam representing their company as he is an asset I hope is valued and well compensated. Thank you, Adam and Verizon Wireless! Jackie from...

Perfect place to come to if you enjoyed being lied to! I come in to buy an iPhone 14 plus and it’s apparently not in stock. So I was about to leave and the women taking care of me if that’s what you’d like to call it stopped me and said that there isn’t any stores nearby that have that phone in stock. I asked her to double check on her computer and she checked in 6 seconds and said “no it’s not anywhere your going to have to order it and wait”. I ended up ordering a phone from this location but it didn’t sit right with me so I called another store in Hamilton and they said they had it stock. She also added a new line to my account which would have charged me and put me in a 3 year contract with Verizon. This employee straight up lied to me. Her energy was low like she was high or really sleepy and didn’t really care. Totally do...