Cricket Wireless Authorized Retailer — Local services in Lawrenceburg Township

I had to recently switch service because I live in a dead zone for my previous phone company. When I went in person to this Cricket store the gentleman Kevin took very good care of me. I got some really great deals and not only that, he was extremely up front! He wasn't trying to get me to buy a bunch of extra stuff or sell me a service plan I didn't need like other companies do trying to get the most money out of you. He was very knowledgeable about all the phones and what each one of them offered. He even told me some things I was not aware of about how some of them run verses others helping me to pick exactly what I needed! He got me the best deal and even told me about some discounts they offered. In turn I have a cheaper bill for my current family plan than I did for my previous one with more bang for my buck. He was quick and accurate when it came to switching phones and of course I was even able to keep my number! I highly recommend not only Cricket but Kevin for any of your local Cricket needs. I don't want to go back if it's not necessary but I can tell you I definitely look forward to it...

Went in to resolve an issue my sister had with her phone. KEVIN was no help at all. His explanation to the problem was call Verizon it an issue on your end??!!!! The things he said made no sense. I told my sister , take a business card, as she did he grabbed the card from her hand and took it saying...Why do you need that??? I said we are not happy with the service we are getting . I then reached for a card, these cards were displayed on the counter, he grabbed my wrist and jerked my arm til I dropped the cards. I said ...dont touch me and phoned the police. Currently waiting for video footage. I believe this is...

I showed up at the Lawrenceburg Cricket 15 minutes before closing, after my wife and I had just spent two days dealing with the worst customer service I had ever experienced. I told Amy that I knew they were closing shortly and would not be upset if they preferred I come back tomorrow. Amy said simply, I will be happy to help! Already this is a better experience I just came from. Amy was patient kind and answered all my questions. She never seemed rushed or upset to be there so late! Thank you so much Amy, for the fantastic customer service! You went above and beyond, and know it is truly...