Rent One — Local services in Lawton

Before when it was Elite Furniture it was great service. But now it's the worst absolute headache. Products end up costing more then contract. No one but you is a liar even when phone calls are recorded. Payments said disappear with report of not being in the system and yet there is an anger out burst when you dispute something that was said to had never been received.. I went from rent a center to this place in hopes of better customer service. Poor choice and lack of research on my end. Could be the way they work now but the communication and disrespect is the biggest issue!! I'm sure this review will receive a lot of back lash and false statements in upset response to defend the store, that I won't acknowledge. But I wanted to share my personal view on how my experience...

Customer service was horrible. Wanted a new bedroom set. Ordered it. It was problem after problem getting it in. They called on a Friday set up delivery for Saturday. Then called at the delivery time to tell me that they couldn't deliver it because they didn't have all the pieces in. And it would be another 2 weeks of waiting. I had already waited a month after the promised deliver date. At this time I am frustrated and angry that they cannot hold their end of the promise to deliver. I will take my business elsewhere...

Enjoyed the easy financing...I hate the time of year I came and had only a little to choose from, but the overall customer service was great and the salesman Dylan was awesome with his expertise on the product as well as assisting on a more personal level on how to put peices and decoratives together...I think would definitely recommend this store to anyone looking to start over and not have to run around several other places that give you a hard time..the options online are great and the prices...