Home Pools and Spas — Local services in Leadington

After the way my mom's pool was done, we will both be taking our business elsewhere. They told her she was 3rd in line for installation and then they kept bumping her down the list. She made her first payment in April and they didn't come out until June. Instead of backing the truck up to the pool area, they brought a bobcat to scoop sand from the truck, drive it 15 feet, and shovel the sand from the bucket. They also scooped out the old sand, which was basically level, drove through the yard, and dumped it at the edge of my parent's yard. A bobcat was not needed. Two of the installers had been working for 2 months, and the other... well, this was his FIRST pool. The sand was so unlevel that I could stand with my feet together and one wouldn't touch the bottom. DO NOT ORDER THE HAPPY BOTTOM! It came apart at the seams and left gaps for dirt to settle. My mom called several times to try to talk to the owner and she never got a call from him. They sent out two other guys twice and both said they'd let the owner know what was going on. STILL hadn't heard from the owner. It took two weeks and several phone calls to get him out here. He finally showed up and said he'd be back out on the first sunny day to redo the bottom. My mom said she wasn't sure she wanted it if it was going to come apart. This foam bottom is not a solid sheet like other pool stores offer. This is a roll that is cut and literally taped together. She asked for a refund. He said no because then he would have to eat the cost. That's part of running a business! You have to take a loss sometimes, but he wasn't willing to. He told my mom that if he redid it himself, he promised she'd love her pool. The next sunny day was a beautiful 85 degrees. No show. He came the next day, when we had a chance for rain, and had to leave because it started raining 15 minutes post arrival. The next sunny day, he didn't show up again. My dad called and asked what the refund policy was and the guy was here within 2 hours. He took the liner out, tamped the sand, and reinstalled the happy bottom and liner. The foam bottom is coming apart at the seams again and the pool was not leveled. When you look at the pattern on the wall, you can see that it sags about an inch on one side. The markup on their foam bottom is insanely high. We found it elsewhere for hundreds less. Bad business. They tried to make it right, but I honestly don't feel like they know what they're doing our how to run a business. My mother has been turned off by this experience and I will be not be further purchasing products for my spa from...

I am a local guide that has over 100 thousand people who read my reviews so hopefully this helps. I PAID this compay in advance for a pool opening, they did the job I paid for. Later they billed me for almost another 400 dollars for "pool cleaning" services that I had never signed up for. They also tried to charge me 2 thousand dollars for a new pool pump that I got off amazon for 200 dollars (always go to Amazon first) This company is not an honest company and makes a living off financially extorting customers because they are the only service around. DO NOT USE them. Feel free to contact me and I will come clean, open and close your pool and handle your maintence issues for much less.

Note: In this response the company makes up multiple lies. I had never ordered weekly pool cleanings nor did they ever turn my pool blue like they claim. I have cameras and photos to prove this. I have filed a complaint with the BBB. I own two successful companies and understand the importance of honesty and positive business ethics and this company does not. The people who manage this company are liars and bad people. At one point one of their pool guys even reached out to me and said "for some reason they want us to clean your pool today but I know you still need a new pump and didnt think you wanted weekly services". Their own workers also don't disagree with me, they will admit that their company only cares about extorting customers for money, they just won't say it openly to their management. This company is a JOKE and im laughing so hard that they think they will ever see a penny from me lol. Don't waste your time, if you need my lawyers contact info we can do this otherwise drop the bill and find Jesus because your values are really messed up.

Don't self sabotage your business over a $395...

I would not recommend this company. My parents had a pool liner installed May 2015, we had to call them back because it looked as though it was coming loose, they came and looked and said it was ok. I knew it wasn't installed properly just from looking at the edges. The bottom of the pool started sagging and my parents contacted them 4 weeks ago to come look at the pool. I met them to look at it and was told they needed a new liner and I told them they just had a liner put in 4 years ago and it should last longer than this. I told him it needs fixed and he told us they would try but the weather needed to get warmer, so we waited for a call and the next day my mom received a call from Meagan stating that the same man I spoke with told her that my mom needed a new liner. I called them back because apparently someone was lying and why did he tell me it could be fixed. They have been dragging this out for 4 weeks now and everytime my parents call them they are told more lies. Also, my parents paid for happy bottom and I was told by Meagan that they quit using this because it was causing problems. At this point, it looks like we will have to get an attorney. This is so frustrating and we are so tired of...