Vance Outdoors — Local services in Lebanon

UPDATE - The General manager, Ray, reached out to me and offered to help me out and make it right. Ray and his team were able to get the gun i ordered into the store and offered me a fair deal. I am really happy I decided to give them a second chance because they definitely came through!

Sad to say a disappointing experience

I’ve had a couple disappointing experiences with the Lebanon location. One indirectly and the directly. I had a friend mention this store and it took 3 weeks until I had the opportunity to finally make the drive down. In those 3 weeks I spent time browsing their website and thumbing through their monthly flyer. I subscribed to their email and even entered a couple give aways. To say the least with each passing day I was looking more and more forward to visiting the store. A week before a made the drive down a friend of mine was going to pick up some bulk ammo for us. When he arrived the person behind the counter said they were out of that particular bulk ammunition. When my friend was leaving he got to talking with the cashier person and, I assume, a manager overheard his conversation. She told my friend that she would look into the situation. When she came back she said that they had plenty in the back and apologized for the inconvenience. My personal experience was somewhat similar. When I went to the store I was there to pick up a very specific handgun. A day prior to that the website said they were in stock for all location but the next day when I went to pick one up they were out at that location but they were in stock at Columbus. The gentleman helping me offered me an option to put the handgun on special order and have it shipped to their location, and that I would just need to put 20% down. I agreed and the employee said he would call to make sure they had at least 2 because if they only had 1 we could not continue. The gentleman came back and told me “they have plenty.” I gave my id, some paperwork was filled out, I paid, and then went home. A couple days later I got a call and was told that they were out of the handguns I ordered and there was nothing they could do. I wasn’t offered anything for the inconvenience nor options on another handgun or information on when I could get the one I wanted. My only option was I now have to drive back to the store to be refunded. I was really looking forward to making this my go to store and maybe most people don’t spend hours looking through a store catalog before they make a decision but I did! So, to say this was an absolute let down is an...

Edit 10/18/20: I was contacted by the general manager earlier in the week. After discussing the situation over the phone, I felt better about the previous visit and was treated to the excellent customer service I am used to when dealing with Vance. Though the firearm I was interested in purchasing is no longer in stock, I will consider Vance Outdoor in the future for my firearm needs.

Edit 10/8/20: I emailed my contact info as requested. Still no response. My 1 star review stands.

I typically go to the Columbus location. Never had an issue. I was super excited to learn thay a store closer to me had open. However, it was not a good experience. The door greeter failed to explain the number process for purchasing a firearm. After standing in "line", four of us realized we needed number tickets. So we head back up to the front. The greeter explained they are not doing tickets any more. So I asked if we just go back to line and wait. He said "yep". So myself and three other customers do. Then after another 20min of waiting I ask an employee how they are handling customers without number tickets. Well apparently the reason they stopped hang ng out numbers was because they reached the max capacity of clients purchasing guns before closing. Mind you it was 2hrs and 30min before store closing. I get these are stressful times. However, you have had six months of a brave new covid-19 world to get you act together. All the greeter needed to explain was that they are not handing out number tickets as the firearms sales are done for the day. So looks like I'll be making all of my firearms and outdoor...

Oct 27 2021 I placed on online order. When I completed order I got an error message and was logged out for security reasons and recieved no order number or conformation code but received the email saying my credit card was charged. Logged back into Vance but the was no order in my account. I called the store and was told by an associate he found the order in system and I needed to call the online department the next day. Next day I called online department and spoke to associate and was first told there was no order and she would have to check with accounting to see if I was charged. She called back and said they found the charge on my card but still couldn't find an order so they would refund my card account in 10 business days but with their company policy 10 business days are actually about 18 days. Checked my card this morning (Oct 29) and charge is on card and not pending which means I am paying interest for nothing. No other way to purchase item was given. Called the store back and different associate looked up and found my order in system and that I would need to call online department, geez. Called online back and was given rude run around and she can't find order, doesn't care I'm being charged interest for nothing, tech might look into what went wrong. Associates in stores I had spoken to all said there were problems with placing orders online and with there phones. The replies from someone on negative comments go unanswered and are just company attempt to look like they have customer service. From now on I will take advice from vance online department and take my...