Batteries Plus — Local services in Lehi

Extremely disappointed in the service that the "Manager", Cliff, gave. I rarely leave. a bad review as I know how damaging it can be as a business owner myself. I haven't experienced anything like this ever.

This week, I brought in my iPhone for a broken screen. I can use my screen now, but I have lost ALL of my text messages and my I-Cloud won't authenticate now.

When I first brought it in for repair, I dealt with Serenity, and she was AMAZING. When I left the store I was told that during the repair they had damaged a pin but was able to repair and get it working again. but that if there were any issues with the phone to bring it back and they would assist me.

I called in the next day because I-Message had stopped working. I was happily told to bring in my phone and they would look into the issue and help.

We came in a few days later, Friday(same week), that is when I dealt with Cliff. We were in the store alone waiting for help for several minutes when He walked into the store from outside and was rude from the beginning. Cliff was upset that I was walking in the aisle, a retail aisle, and accused me of walking through a barricade that was not present nor obvious because there appeared to have been a flood and there was garbage in every aisle. I instantly apologized to him and began walking upfront because there was yet again, garbage EVERYWHERE. We stood by the front door as he requested of me since the entire store had stuff in every aisle He then said "Whats your problem?" which was not polite in the slightest and caught me off guard. We hadn't even began to discuss why I was there. I assume that he was asking what issue brings me into the store so I began to tell him that my employee had brought in this phone for repair and what we were experiencing with it and that after the screen repair iMessage was not allowing authentication. His response was "Well why am I dealing with you when she was the one that brought it in" I informed him that it is my phone and that I paid for it 2 separate times before he would even talk with me. Once I explained everything he responded with "It couldn't be anything I did, because I don't even know what iMessage is". Which I was appalled by because this is a company that claims to repair cell phones. Come to find out Batteries Plus Bulbs isn't even an Authorized Apple Dealer. I informed him that my employee was told that they bent a pin, repaired it and that is why I brought my employee with me. My employee was already told to bring in the phone if anything was going wrong from day one. He told me that they offer zero guarantees and they will do nothing to help. Which was directly contrary to what Serenity had told me. He refused to help us in anyway even though we were told they would assist. His exact words were "I have two other customers and you need to leave the store".

I have never been kicked out of a store in my life, especially when I was told to come back in if any help was needed. I was always respectful and never raised my voice nor became aggressive. I called another Batteries Plus Bulbs store and was told that they constantly received complaints regarding this location and Cliff specifically. All of Batteries Plus Bulbs, in Utah know of this guy is a bad apple and has made several recommendations to Serenity to release him, but because they are independently owned they cant do much more than field all his complaints.

I highly recommend going to another store to save yourself from being treated horribly by Cliff. I certainly will...

I walked into battery plus and noticed that the specific battery that I was interested in was displayed in the front of the store. The employee (Cliff) was helping a customer so I stood by and waited. A young woman came up to me and asked if she could help. I asked her how much for the specific battery. I was wearing a mask so I don't think she heard me the first time. I repeated myself. She then said something and walked away. I assumed she heard me that time and went to go check the price for me. A couple of minutes later the other customers in the store left and Cliff came up to me asking if he could help. I said sure, can you tell me how much this battery is (pointing to the battery in question) he then says it's not that simple and starts asking me questions of what I need the battery for. I comply and say for a battery backup at my home. He then asks more detailed questions and I say I have a 1500 watt pure sine wave inverter that I will hook the batteries up to. He then walks to the batteries and says he needs more info of what I'm doing. I say to him I'm going to need multiple of these batteries (pointing to the battery in question) and will be putting them in parallel. I then ask him again how much they cost. He starts acting very annoyed, walks over to the woman behind the counter and says, referring to himself "I'm not smart enough to help, just tell him how much it costs" he then leaves and walks into the back of the store. I'm very confused at this point as to why he is getting so upset but I choose to ignore it since he is now gone and the woman is looking up the price. She tells me it's $150 and I'm standing there thinking and considering purchasing 4 batteries then and there. After about a minute Cliff comes back and starts talking to me again being very rude saying that there are 4 different types of batteries I could choose from and he needs more info on what I need. He then says I'm being rude and is saying I'm upset. This entire time I'm being very patient and answering his questions so I'm not sure where he is coming from. I then say to him I'm not upset and I'm simply asking the price of the battery. He then gets even more upset and says something like. "You know what, I don't have to deal with this." he walks to the front of the store. Opens the door and tells me to leave and that he is trespassing me and to never return to the store. At this point I'm shocked. I wanted to purchase the battery from the store and I am now being told I'm not allowed back at the store. I guess I must have hurt his ego or something because instead of asking for help I just wanted the price of the product. It was a simple request and Cliff escalated it to a degree that I've never seen before. Now I'm going to have to drive to the Orem location, which is completely out of the way. I would prefer to go back and purchase the batteries that I wanted but now I'm worried that Cliff will call the police if I set foot in that...

I bought an SLI Duracell battery back in January. I park my car in our garage on Friday after work and do not drive it until Monday to go to work. Every Monday for the past 4 weeks, the battery has been dead. I work for a power solutions company and had one of our electricians run a test on my car to see if there was any kind of parasitic draw on the battery. There was nothing at all. I took my car to the Lehi location and the technician that helped me said the battery was heavily depleted showing 500 cca of the rates 725 cca. He asked me to take it home and charge it so he could test it the next morning. The battery was hooked to a micro processor controlled 12v battery charger rated at 3A overnight. It stated that it was 63 percent charged when I started at 6:15pm. At 9:45am the next morning it had only risen to 83% and had stalled out. The battery was not accepting any further charge.

I took it back to the Lehi location, as I was instructed, and the technician was very rude. He gave me all of these options, but did not want to do any of them. His tone was rude and demeaning. He said there is nothing he would or could do for me. He said he needed evidence that the battery was bad. I asked him what the next step was and he said there is nothing he could do. I asked him what he suggested I do if it is dead over the weekend again and he said he would not give me a free battery. I am not looking for a free battery. I am looking to warranty the battery I have if it continues to fail. This is the 3rd battery I have purchased just for this car since I bought it about 8 years ago. They have seemed to last about 2.5-ish years each. This one has lasted 3.5 months.

I take very good care of my car. I just put $2200 in maintenance into it. The alternator was replaced about 9 months ago. About 15 months ago, the battery cables were looking corroded and nasty, so I replaced the entire wiring harness. Everything is running perfectly.

I also manage a fleet of custom police cars and deal with battery issues almost constantly. We use high end chargers, etc. I have bought many batteries from Batteries Plus in the past. I believe that you have just lost a consumer customer as well as a commercial customer. I am very displeased with how I have been treated. If the technician wasn't willing to warranty the battery or even consider it, then he shouldn't have continued to ask me to try charging it again and suggested removing the negative terminal as a test to see what would happen. Very...