HomeGoods — Local services in Lely

I just moved here from NJ I visited this location spent over 200$ on paintings and they were all damaged. Of course I misplaced my receipt, it does happen. They wouldn’t return without receipt when I was just there night before so I asked to speak to manager . I believe her name was Allison she was the most obnoxious person I’ve ever met in retail in my life . Rude , unprofessional rolling her eyes at me ect . So I asked her to get another manager to speak to and wow what a world of a difference she was so helpful she took almost a half an hour searching for my receipts for me now that’s customer service. Of course I didn’t grab her name BUT Thank you so much for doing that for me . Now I will definitely be coming back to shop because of her 1 STAR because of rude manager…. 5 star for exceptional customer service from the other manager BE KIND...

Completely rude staff. I came up and one of the light registers was on. I said hi are you open to the gentleman behind the counter with the lit sign. He looked at me as if I was just a complete idiot and said no I don’t work here. I’m like you don’t work here and he stayed silent. Then from there, the other lady that helped me was just rude and short, and I was buying a cooler, like those old-school Coca-Cola coolers for the patio and she asked me to open it as if I’m gonna steal something as if I’m gonna shove some stuff in there. But didn’t offer to help me out to my car with it. I won’t be back there. Maybe train your staff to be helpful and not apathetic. Or accusatory. How embarrassing to be accused of stealing something in a...

I dropped my wallet while trying out furniture. Realized the next morning. Called the store and was put in touch with Carey. He had my wallet and was extremely careful to make sure I was the rightful owner. Once he confirmed my identity he sent my wallet by FedEx. Extremely grateful get such professional service and help....