Target — Local services in Leominster

Just had the most bizarre experience at this Target. I caught a screw in my tire, and knew I would need some quarters for an air machine. But had to stop into Target to buy a couple items. So I made my $50 charge purchase then stopped at their ATM machine to get some cash so I could ask for some quarters. I was charged $2.75 for the privilege of using the Capital One ATM in their store.

I then waited in line at the Customer Service counter for about 10 minutes observing the employee doing a nice job of helping the previous customer get a discount on her purchase. Once that transaction was done, I then stepped up and politely asked if she could change one of the twenties I got from the ATM machine and give me $2.00 in quarters. This nice young lady calmly looked at me and said "No".

Shocked, I asked why. "I can't make change" she said. Having just seen her execute a cash transaction, I asked in confusion what she would do if I was paying in cash. She then said it was store policy not to make change. I said, thinking that this must apply to people who come in just to get change "But, I just spent $50. Can't you help me?" Her response was "No".

I then walked out of the store but thought, no, this can't be right. I'm not going to let this happen. I went back in and told the girl that I wanted to return my $50 purchase but I wanted to return it to a manager.

She called the manager over to whom I explained how shocked I was at their policy and therefore wanted to return my purchase. Her reaction was to yet again clarify for me that this is the store policy and that they are "not a bank". How absurd, to think that asking for a few quarters is "banking". She then started to process the return.

Shocked that she didn't even consider trying to take care of a customer before taking that action, I got a bit loud and brusque with her. I stated that I was shocked that they had such an absurd policy that they were willing to not only lose the $50 sale but were also willing to lose a customer for ever. I also said I would be posting on Google and would make sure that everyone I know would be well aware of my experience.

She then looked at me and said "I could give you the $2.00 in quarters, do you still want to do the return?" I told her that if she would give me the quarters, I would cancel the return.

She then proceeded to begrudgingly make the change and kept murmuring that the young clerk had been following policy.

I told her as I left that I had no problem with the young lady but I had a problem with the absurd policy which is obviously somewhat flexible if you are willing to make a scene.

Sad to see that Customer Service, which used to be the goal of must companies, is quickly waning away. I ran the North America call center for an international company during the 90's and we killed ourselves trying to find new and better ways to provide exceptional customer service. Unfortunately, at this Target, following policy is more important to the management than keeping customers. I shouldn't have had to sacrifice my good manners to get what was such a menial gesture of...

Horrible. We actually went inside after a pick up order to mention how terribly we were treated. You see i had a great interaction with the car next to us and their delivery person from Target. The 3 of us all smiles. I was happy and decided to very slowly pull up to another vehicle and make a joke about bounty as they were getting bounty paper towels. A very dad joke. As i rolled down my window i was accused of speeding through the parking lot. I was not. I work withe repairing damaged vehicles everyday. I would not speed and endanger a person walking in a parking lot knowing about vehicles and their construction and how and what happens when a person does get hit. Never.. My 9 year old daughter is in the car. I was going so slow. The target rep before my window was down began berating me which upset my wife. My wife asked for her name she refused and we asked for the manager's name and she refused. At this point my wife decided to go on into target to speak with the management as we felt attacked. And everything we experienced is not in here. This is not an easy decision for her with her vision issues so she felt that strongly about it. Walking in the rep was still aggressive towards my wife who was searching for a manager. The management team agreed with everything we said and showed us compassion which was refreshing. But due to how my wife was treated and belittled, them not knowing she is legally blind but should it matter? Then while I parked in the spot where my wife knew me to be, again its difficult as she gets anxious because if she does not know where I am parked she CANNOT see me I was berated by delivery personnel because it is a space reserved for pick up orders. You delivered my order. I had a pick up order. Which i mentioned kindly I was told i had to leave, they may become busy. There was one other car and 10 free spots. I moved but then when my wife came out with the manager to speak to me too and my wife could not find me. Great job you snowflakes . Make a person who had a mobile order and goes inside to discuss a complaint about you and your service move because the space is reserved for mobile orders. I should not have to say my wife will literally not know where I am if i leave. You should trust and value your customers instead of disrespecting them and venting your anger over whatever was bothering you. We have not been back for 3 weeks and will never go back. Learn how to treat your customers and realize you never know what is going on in a person's life or why they may be doing what they are doing. Siobhan the manager who spoke with us was wonderful and empathetic She was amazing and helpful. But it was...

I have been a loyal Target RedCard holder for four years, consistently making on-time payments. Unfortunately, I accidentally missed a single payment, and as soon as I realized it, I paid off the entire balance in full. Target Card Services withdrew the funds from my bank account twelve days ago, yet when I attempted to use my card at checkout, it was declined—leaving me in an embarrassing situation.

Confused, I called customer service and endured a 25-minute wait, followed by an additional six minutes on hold while the representative “investigated” my account. That’s when I was informed that, because of my one and only missed payment in four years, my payment was placed on a 10–15 day hold, meaning I had no access to the credit I had already paid off.

This policy is completely unacceptable, punitive, and unjustified. The money had already been withdrawn from my account, yet Target still refused to release my available credit, forcing me to either use my debit card or leave my items behind. I specifically chose to shop at Target that day because I intended to use my RedCard benefits, but instead, I was subjected to humiliation at checkout and an appalling lack of customer service.

It is disgraceful that Target Card Services chooses to punish loyal customers over a single missed payment, despite an otherwise spotless record. This reeks of corporate greed and exploitation, prioritizing arbitrary penalties over customer satisfaction. I demand that Target review and revise this absurd policy and provide a legitimate explanation as to why funds are held hostage for up to 15 days after being withdrawn from a customer’s account.

I expect a prompt response and resolution to this issue. If this is how long-time, responsible customers are treated, I will seriously reconsider my business with both Target Card Services and...