Geek Squad — Local services in Leominster

While the actual representatives at the store are quality humans trying their best and performing the service they promise, there is a systemic issue with geek squad. I have never had a worse guest experience in my life, even as a total tech member. It is impossible to reach the actual people that you are working with, their scheduling system is insane and there is no flexibility or effort on the corporation’s side to make this service convenient. This experience was incredibly frustrating and they held my computer hostage for months. They don’t return calls and I was hung up on 3 times after waiting on hold for 5+ min each time just waiting to speak to an...

Google Best Buy reviews to get a better sense of what folks think about Best Buy Geek Squad Service. It is poor service that does not stand up to their hype. A small data transfer (twenty minutes) stated to take six to seven days. They have too few geeks and can offer only excuses as to why the work can not be done or takes rediculously long time frame (making it impossible). Could be their business plan: make the service so bad that folks stop asking for it. All Best Buy is looking for is the membership. Satisfying members is not part...

The service is good because they know what they do, they fix the problem, but the attention, the way of dialoguing with people, the way of solving a problem is HORRIBLE. THEY ARE NOT HELPING PEOPLE. THEY HIDE THERE IN THE FACT THAT EVERYTHING IS BY APPOINTMENT, EVEN IF YOU ARRIVE 5 MINUTES LATE. I have gone 3 times and instead of helping and cooperating simply to leave a computer they tell you "you have to have an appointment" that is RIDICULOUS if you are not asking them to do anything just TO RECEIVE IT. Super bad experience and I have to put up with them for a year because I paid the membership. I do not recommend it to anyone! I finish the year and I am leaving that geek team! I would give it 0 stars. ———————————————————————————————— El Servicio es bueno porque saben lo que hacen te arreglan el problema, pero la atención la manera de dialogar con las personas manera de solucionarte un problema HORRIBLE NO SON PERSONAS DE AYUDAR SE ESCUDAN EN QUE TODO ES CON APPOINTMENT AUNQUE LLEGUES 5 minutos tarde he ido 3 veces y en vez de ayudar y cooperar simplemente para dejar un computador te dicen “hay que tener appointment “ eso es RIDÍCULO si no estás pidiendo que le hagan nada solo QUE LO RECIBAN súper mala experiencia y los tengo que aguantar un año porque pagué la membresía no se lo recomiendo a nadie ! Termino el año y me voy de ese equipo de geek ! Le...