Best Buy — Local services in Leominster

I was waiting on this but decided to just post as things haven’t gotten better. I purchased an open box fridge from this location this fall, it was in perfect shape just the floor model. During checkout I inquired about delivery and was told they can deliver it and move my old fridge, great. I have their totaltech membership,l and tried to apply it, but the crew member(assistant manager) working with me setup a new account and added a new membership then deducted the cost from the fridge for the new membership. I was confused at the time but thought he was just extending my current membership. The delivery arrives a couple days later, but now the fridge has dents all over the front, the bottom drawer is almost knocked off and the power cord plug has a prong broken off. The delivery driver proceeds to tell me you never order open box for delivery because they don’t repack it and it gets loaded and unloaded multiple times with just a thin bubble wrap. He then tells me not to accept the delivery after I asked what I could do, he says they won’t send someone out to repair it as I would be accepting it in that condition. So I don’t accept it, and now my other fridge is off and emptied so it could be moved and I have no fridge. I go into the store to try and figure this out and find out about the second account and new totaltech membership as it wasn’t under my account I have had for 10 plus years. I’m basically told once the truck is back we can return your money and order another fridge which has a 2 month delay. Immediately stated we cannot offer you any discounts on whatever other fridge you get, I had not asked this was just their immediate response to me. At this point I stopped shopping at this location and purchased a new fridge elsewhere. In the month of December. I had a store pickup and same day delivery and figured how could they mess up that. First order after 4 hours they inform me they don’t have the item in stock like stated on the website, also the backup was not in stock despite it also showing in stock online( these are not high demand items). Later in the month I order for same day delivery, I order around 10am. I proceed to get multiple notifications the item was in process and assigned a delivery driver until closing and then it says same day delivery...

Very bad experience with Best Buy.

First, I went to best buy to look for a dashcam. There was this dashcam that I saw on their website so I talked to a girl and asked for help. She asked some information about the year of my car, the brand/make and model so I gave her the full detail. Then she went to see the person from their geek squad and the girl came back and told me that the geek squad person that the dashcam that I saw on their website is NO GOOD and it's better to buy in Amazon, the one with a 4 or 5 star reviews and Best Buy Geek Squad can install it for me. I bought this dashcam 4 channel. One camera for the front and one on the left and one on the right and one on the rear. I called their 800 number geek squad and tried to schedule for an appointment for installation and whew, I couldn't get a schedule because they don't know what they were doing.

I actually talked to 4 different people and asked on how much will it cost to install. They all asked me the same question like what year is your car and make and model. The first person said it's $99.99. The second person said because there is a rear camera it's going to cost me $149.99 then the third person said it's $199.00 but she can give me a discount and will pay for $99.99 then the last person that I talked to said it's $99.99.

Then I went to the Best Buy in Leominster, Ma. which is close to my house BUT the geek squad girl there was so rude. Very rude that I walked out. I was trying to explain to her that I talked thru phone with different geek squad but she told me that she didn't care because she have her own rule on her store.

I realized that I was talking to a very disrespectful kid who thinks she knows everything so I decided to walk out and said to myself that I will never ever go back to that store ever again. I only picked 1 star that's because they...

There was a incorrect sign posted on a massage gun display (difference of 20 dollars) and they refused to honor the price. The massage gun rang up at 149 instead of 129 like the sign said. . I was assisted by the cashier/customer service rep and I asked for a manager. The manager refused to talk to me in person. (Jesus I believe) and I had to find an assistant manager (Brendan) to discuss the issue with. I explained that their sign mistakes are not my problem and that they should honor the price. They explained that since a third party set the signage that they didn’t have to honor it. I explained that a manager has to sign off on the work of the third party once they setup the display to try and further explain that it was not my responsibility to ensure the pricing in their store was correct. They still refused. I told them I had no other choice but to write a bad review and email corporate over a trivial (manager solvable) issue. They told me to go ahead and do it. So here we are, I’m writing a bad review and I’ve ordered a massage gun off Amazon. For transparency I worked for Best Buy for 13 years at another location locally. For 11 of those years I was a a manger. I didn’t bring this fact up during my interaction since that would be asking for special treatment. Customer service means doing the right thing when you have made a mistake. Store 1433, the Leominster location, does not give good customer service and they don’t do the right thing. The management team is responsible for setting the tone of a store. And between Jesus and Brendan it wouldn’t surprise me if this store is underperforming in customer service scores and customer retention metrics. But what do I know…I’m just a guy that decided to spend 150 dollars at a competitor because of how I was...