Horrible. They should not be in business any longer due to customer service. A woman with a young child asked where the closest restroom was. The guy at the register ignored her for a minute and eventually replied with down at the harbor. Never once did he look up. Upon her departure he began berating her stating she should have made her child use the bathroom before leaving the house and how tourist have no manners. This rant about children went on for approximately two minutes while I stood there with my four quiet children awaiting patiently to select a piece of fudge. Our turn came up and my son handed the individual my card. He didn’t respond to our greetings or questions on how his day is going. Nor did he respond to our thank-yous for the fudge. He printed off the receipt, my son went to hand me the receipt (due to him knowing I needed to sign) and the guy rips it out of my sons hand. Not saying a word. Doesn’t look up at me for any of the entire transaction. I’m disappointed. I’m sure no one will read this and it will not impact his business due to it being majority the tourist this guy despises so much. Cherry on the cake… the guy was blasting Christian music. Not the Christian I...
Read moreWent in, was never greeted. Went to the counter to make a purchase. My husband was standing next to me. He tapped the broken floor tiles a couple times. The owner proceeds to say, the only words he spoke to us. Yeah I hate this place. I’ve been trying to sell it for years. I know what’s wrong with the floor you don’t have to tell me. Confused as we had no idea really as to what he was talking about. He says to us, remind you as we are purchasing something, you know, you are very rude and disrespectful to tap on my floor. I know the floor needs to be fixed. We said nothing about the floor. He made the inference that my husband was telling him to “fix” his floor, but that definitely was not what he was doing. I’m shocked that as a store owner he would say anything of that nature to a paying patron. He did not say thank you or anything. Charged my credit card, and turned his back to us and walked away. Sorry to say, but we will never go there again. To say how awkward, and unprofessional the experience was is quite an...
Read moreThis Shoppe around the corner and on main street Lexington is a true gem, just like the book store in the movie...You've Got Mail. It holds sacred the fun and atmosphere of the small town feel, and the legacy of Lexington wrapped up in the taste of all their fudge. The employees and the owner are truly dedicated to the Shoppe and the joy that it makes us all feel when we enter and exit. The witty repartee of the "Fudge Master" Joe and the taste of his fudge is the unique balance that everyone enjoys year after year. The employees there have come and gone, like the right of passage for the old town summer job and the nostalgic feel of having the best summer job of smiles, selling joy, and being a part of main street atmosphere that is Lexington, MI.
And to the Karen's that complain about that wittiness and name call people in both this town and our Shoppe, please take your attitude and negativity elsewhere. Get your fudge from the big box stores and feel free to take selfies with our town in the rear...
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