The Windjammer Bar and Grill — Restaurant in Lexington Township

Just so you know I’ve never before posted a review good or bad of a restaurant. Most of the food was pretty good. They had many options. The items were presented nicely so when I saw a nearly empty plastic bottle of syrup next to the french toast it kinda threw me off. I thought it should have been in a carafe or something else. My husband said the french toast was okay so nothing special. The bacon and sausage was good as were the biscuits and gravy. My son and granddaughter enjoyed the sushi and had seconds. They enjoyed the cut to order prime rib which I thought wasn’t as tender as it looked but it was fine. She had an omelette prepared but ate very little. The blue gill was my favorite. It was excellently prepared with a light batter. The fruit my granddaughter had she barely ate which is strange because she loves fruit. The lemon bar was very moist and delicious and my husband said the cookies were pretty good. Anyway anything good about the place didn’t make up for the owner who belittled her waitress right behind me. She scolded her terribly for not setting up the table for the right amount of people. Big deal add a couple place settings and chairs whatever it can’t take that long. I caught her out of earshot from others and told her I could hear what she said and I felt that it was very inappropriate to talk to her that way when she snapped at me and said her employees know how she is and they’re fine with it then said a couple other things that I didn’t even hear because I was so flabbergasted. Well that poor waitress certainly didn’t look fine with it to me. She looked like anyone would look after being belittled by their boss especially in front of people. I don’t regularly speak to establishment owners but when I see they are mistreating anyone then I feel it’s my duty to stand up for whoever it is. I went home and read some reviews and she had terrible things to say to anyone who complained about anything. I’ve never ever had an owner of a business not thank me for bringing something to their attention that was only meant to be helpful. I was not rude to her but maybe I should have been after the way she spoke to me. She needs to learn basic people skills and read reviews of other restaurant owners to see how to properly respond to constructive criticism or a bad review. Needless to say I will definitely not be back. Which I’m sure she’ll respond with a nasty comment like she has to every other person who complained or posted a bad review. It’s so sad there are people like her that feel they’re so much better than everyone else and they can treat them however they want. I normally give people the benefit of the doubt but I just couldn’t see any reason to with her. She had many opportunities to explain her bad behavior but chose not to. She was down right mean.

It’s really sad because the place is pretty nice the atmosphere other than the owner was great and the food was pretty good plus our waitress was tip top by making sure that we were enjoying our meal. She did forget the lemon for a few waters a couple times but she was really busy so I understood. She made up for that by returning to our table numerous times to take used plates and ask how we were doing. If the owner was to stay in the background or someone else buys it I’m sure...

Worked in hospitality for over a decade and probably have more patience for wonky dining experiences than the average patron….Today was laughable.

Our party of 4 sat waiting to be greeted for an uncomfortable period of time. I’m not one to set a timer and I’m not going to over exaggerate how long we were waiting, but it genuinely took forever. We watched other servers come by to tables next to us and nobody ever even glanced our way. We had to approach a server asking if she knew who would be taking care of us. She said “well it’s not me, but I’ll find out” and proceeded to track down our server. We waited even longer for someone to appear.

I wanted to give our waitress the benefit of the doubt when she apologized for not knowing our table was assigned to her, but there was no redemption for the rest of our meal. We ordered our drinks and food all at once since we had so much time to decide while waiting to be greeted. Once our drinks came our waitress asked us if we were ready to order….We politely reminded her that we already ordered and she laughed and confirmed it on her tablet. Weird exchange, but ok. A table of 5 came in after we ordered and sat next to us. I noticed they were also waiting for a long time to be greeted. Our waitress delivered our food and disappeared back to the restaurant never looking their way. All other servers were walking by the 5-top and nobody would acknowledge them. It felt so cringey- why is this team not communicating with one another?! Finally our server- who had walked past the 5 top previously- came over and used the same exact apology on them to that she gave to us. She walked right past our table bypassing an opportunity to check in on our meal and offer additional drinks. There was never a water refill or any check in moment. When she came to clear our plates, we asked for the check and the waiting continued. We had to remind her we needed the bill the second time she walked by our table ignoring us. She pulled it out of her apron and was like “oh, yeah!” The whole experience was so awkward. It made me wonder if she was high or something.

Noticed other tables on the patio waiting for checks as well and could overhear grumbling. As a former server, I cannot help but tune into everyone around me. Also felt strange to never see a manager float through our section checking in on patrons. The patio was steady, but not at capacity and the inside was dead. When we walked in there wasn’t a single person sitting at the bar either which felt weird since it was 12pm on a Saturday in a tourist town.

The sushi was bland and the soy sauce tasted off. Underwhelming. My in-laws had a burger and enjoyed it.

Nice to sit outside by the water. Atmosphere was the best part of the entire experience.

Advice to management: teach your staff the value of teamwork and points of service. Implement the “two bite check” where servers ensure people have everything they need to enjoy their meal or correct...

Horrible customer service, will NOT return.

The restaurant opens at 4pm and we were the first ones there waiting at around 3:30pm. More people began showing up and two lines formed.. one at the front door and one towards the back patio. Knowing we wanted the patio, we stood in that line. After opening late, a male employee came outside and threw his arms up saying “Well, we had one call in and two no shows and we’re already short staffed. I’m just saying.” and then walked back inside.

I had my 90 year old grandmother with us who had already been sitting in the sun for 30 minutes waiting. The restaurant finally opened and they began funneling people in through the front door (the opposite line than we were standing in). I walked my grandmother to a shaded table on the patio so that she could sit while I checked in with the hostess but was immediately intercepted by that same male employee who snapped at us “You have to go check in before you sit down.” I stepped inside and was ignored by all of the employees who were trying to seat guests that arrived over 45 minutes after we did. I approached the bar and tried to get the attention of one of the two female bartenders. Eventually one of them noticed me and I explained to her that my grandmother is 90, we had no idea where the actual “line” was, and before I could finish… she pointed towards the front door and said, “you have to check in with them.” I tried to explain again but the bartender rolled her eyes, turned away, and cut me off to say “it doesn’t matter. You have to check in there.” I immediately walked away, grabbed my family members, and we left.

Having worked in the service industry myself, I get how tough days can be when no one wants to show up to work. But the treatment that we got from the older male employee and female bartender (young blonde with green glitter eyeshadow) was atrocious. The sarcasm, the rolling of the eyes, the throwing the hands up in the air and condescension towards a 90 year old woman who was just trying to sit down… shame...