The Cheesecake Factory
The Cheesecake Factory things to do, attractions, restaurants, events info and trip planning
Plan your stay
Posts
It just isn’t the same. It’s like people are oblivious to their surroundings. There was a squealing noise coming from behind the cheesecake bakery area. Then someone says yeah we had someone come and look at it but they didn’t know what it was. WHAT!?! I mean eat piercing so that the entire restaurant was like what is that noise. Turn off the timer. Then I mean after more than thirty minutes of this an employee walks by and kicks something in the lower level bakery area and then opens the door to it. Touches something and then it stops. But then starts back up within the next few minutes. Management should be actively doing something. The mgr was a female Hispanic that just gets on the phone and looks that way like I don’t know what to do. I mean maybe try some WD40, unplug it and plug back up, turn the machine off in case it’s going to burn up, IDK 🤷🏼♀️ but something. Then we received our food which took quite some time. Same for the bread. Everyone had been waiting for initial bread. My husband is a frequent flier of the club sandwich he says they have the best. Well that’s had the best. They have now fallen into shrinkflation I guess as his club that normally will not fit in your mouth was just the size of a normal sandwich. The fettuccine was just alright nothing to rave about. The cheeseburger rolls however were amazing as always. Ordered the cookies and cream shake to go and I think they put an entire package of Oreos in it. The shake was completely brownish/black. For a $100+ meal I would say that was our last meal. It was my husband’s birthday and instead of Merrick Inn he wanted CF. But we were very disappointed!!! I even told the server it was his birthday and there was nothing. No special plate with happy birthday in chocolate no happy birthday from the server. Nothing. What a shame.
Hope HuletteHope Hulette
00
This place is definitely not worth your attention! This restaurant is considered one of the fine dining spots with supposedly delicious food. About the food: when our dishes were served, they didn’t look bad, but my partner’s dish was completely cold, not even warm. When we politely informed them about it, they took the steak and potatoes to heat up but left the chicken, saying, ‘so you at least have something to eat.’ This was both ridiculous and strange because what’s the point of eating chicken in a restaurant without a side dish? And how was I supposed to eat my dish while my partner sat there hungry, waiting for their food? By the time we finally got the side dish and steak, my dish and the chicken were already cold. Believe me, even McDonald’s takes better care of its customers. My drink was empty, and my partner’s glass was empty too—was it really that hard to refill the drinks? I understand that one might excuse this by saying they were very busy, but no, there’s no excuse for this: when you go to a restaurant, you expect to receive a warm, freshly prepared meal, not one reheated from your plate. And no, they weren’t too busy, judging by how the waiters were chatting with each other instead of refilling our glasses! As for cleanliness: few people notice how dirty this place is – there was dust everywhere. We also happened to sit near the kitchen, where I constantly saw one of the staff members eating something. It gave the impression he was eating the customers’ food. Pros: the restroom was fairly clean! The food could indeed be tasty, but unfortunately, it wasn’t safe. The service is shameful!
Andrew “Dolarosa” RAndrew “Dolarosa” R
00
This place is always PACKED, line-out-the-door busy on Friday and Saturday nights. My fiancé took me out for my first Cheesecake Factory dinner together on a Wednesday night, and it was much tamer. The restaurant is huge and beautifully designed. Our server was such a dear, super kind and attentive. The food was absolutely delicious! We got the pretzel bites for our appetizer, which came with cheese fondue and honey dijon mustard for dipping. DELECTABLE. I got the honey truffle chicken with mashed potatoes and asparagus. SCRUMPTIOUS. I get the hype around their mashed potatoes now! My fiancé got one of their strawberry margaritas and a filet mignon steak dish- also amazing! For dessert, we each got a cheesecake slice: I got the raspberry swirl, he got the Oreo. The staff were so sweet: since I mentioned this was my first time at a Cheesecake Factory location (I’m from Canada and we only have ONE in our entire country that is impossible to get a reservation for), they wrote on my cheesecake plate “Welcome to CCF Lex!”, meaning Cheesecake Factory Lexington! Such a sweet gesture! I highly recommend this location; the food is stellar and the service goes above and beyond. Just make sure to get a reservation if you plan on going on Friday or Saturday night!
GeorgiaGeorgia
10
Great food, great service, and a great atmosphere. My wife and I went for our anniversary dinner and I was thoroughly impressed with all three of the aforementioned qualities. We started with the hot spinach and cheese dip. The dip was tasty and and creamy and the chips along with it were crispy and beyond amazing. I had the grilled fish tacos. The tacos had a little kick to them due to the sauce on them, but not overwhelming as I like a little spice. The rice and beans were great. The portion size was a bit large, but it definitely made up for the price point. My wife had the Cobb salad, and she said it was very good. I cannot comment on it myself, but it looked fabulous. I had the strawberry cheesecake for dessert and it was delicious. The berries were a bit large and were required to be eaten separately from the cake, but both were great. Our server, Andrew was funny and kind. He made a small mistake and owned up to it, so it was very commendable. The restaurant was gorgeous and the atmosphere was very nice. The whole restaurant was clean and generally well-kept. Overall fantastic experience. 5/5 stars
Elijah WilliamsonElijah Williamson
00
I went to the only Cheesecake Factory in Lexington last night and my experience sucked. I ordered the pineapple mule, chicken sliders, and buffalo blast. I must say that I was very disappointed. The chicken sliders were very dry. The drink was too sweet and the Buffalo sliders were greasy and did not have too much meat in it. I forced myself to eat because I was so hungry but I pinched off a lot of crust that did not have meat in it. I will not return to the Cheesecake Factory. I’m surprised they’re still open. However, I will say the waitress was very nice. When I let the waitress know that I was unhappy with my drink, she told the manager whom removed the drink from the bill, however, it would have been nice if the manager would have came to the table to apologize so they could find out that the bread was hard and dry also. Instead the nice waiter did apologize. I guess it’s not her fault the chef sucked. It would be nice if management viewed the food before allowing it to touch the customers table.
Khloe BrownKhloe Brown
20
We came for lunch. We were not impressed, especially for the prices and quality. The food was fine. However, this is not a place I would go out of the way to eat. I will say the presentation for everything was nice. The bread was ok. It's very crusty and hard on the outside. We had the stuffed mushrooms for an appetizer. They were small and had minimal flavor. Mostly oil and stuffed with a bread based mix. It's not my cup of tea. I had fish and chips. My wife had soup and salad. The fish was fine, nothing special. I didn't care for the tartar suace, and the chips (fries) were frozen garbage. Cold and just plain sucked. The Coleslaw was good, not overly wet and fresh tasting. My wife mentioned the salad was plain. It was all greens with 2 slices of tomato. The clamp chowder soup was ok. Once again nothing special. All in all, it was fine, but I was expecting better. I don't see myself returning when there are way better options for less money. Do yourself a favor. Hit some local eateries.
Josh RichardsonJosh Richardson
00
Nearby Attractions Of The Cheesecake Factory
Lexington Overstock Warehouse Furniture & Mattress
Fayette Mall
Best Buy
Lexington Green
Fayette Place Shopping Center
Shillito Park
South Park Shopping Center
Value City Furniture
FYE
Ashcroft & Oak Jewelers

Lexington Overstock Warehouse Furniture & Mattress
4.9
(4K)Click for details

Fayette Mall
4.3
(2.4K)Click for details

Best Buy
4.1
(1.2K)Click for details

Lexington Green
4.5
(768)Click for details
Nearby Restaurants Of The Cheesecake Factory
Bella Notte
Agave & Rye Lexington Fayette
No 1 China Buffet
Palmers Fresh Grill
El Asadero Bar & Mexican Grill
Mr. Brews Taphouse
Saul Good Restaurant & Pub
Main Event Lexington
Happy Sushi + Wings (All You Can Eat)
Goodwood Lexington

Bella Notte
4.6
(1.2K)Click for details

Agave & Rye Lexington Fayette
4.7
(821)Click for details

No 1 China Buffet
3.8
(576)Click for details

Palmers Fresh Grill
4.4
(495)Click for details
Basic Info
Address
3545 Nicholasville Rd, Lexington, KY 40503
Map
Phone
(859) 245-1519
Call
Website
thecheesecakefactory.com
Visit
Reviews
Overview
4.2
(1.4K reviews)
Ratings & Description
Description
American chain restaurant offering sizable portions from a vast menu including signature cheesecake
attractions: Lexington Overstock Warehouse Furniture & Mattress, Fayette Mall, Best Buy, Lexington Green, Fayette Place Shopping Center, Shillito Park, South Park Shopping Center, Value City Furniture, FYE, Ashcroft & Oak Jewelers, restaurants: Bella Notte, Agave & Rye Lexington Fayette, No 1 China Buffet, Palmers Fresh Grill, El Asadero Bar & Mexican Grill, Mr. Brews Taphouse, Saul Good Restaurant & Pub, Main Event Lexington, Happy Sushi + Wings (All You Can Eat), Goodwood Lexington
The Hit List
