Rally House Fayette Mall — Local services in Lexington

Okay, full disclosure: I went to the University of Hawai'i and live in Seattle. But I am transferring work offices to Kentucky. And when in Lexington, you respect the Wildcats. And the place to get yer gear on is at Rally House in Fayette Mall. Here they don't just got UK gear, they also have much Bengals love (being just over an hour away from Cincinnati). Now, also full disclosure: for football I'm all UGA for college and Falcons for pro (I married a Georgia peach afterall)...and I didn't see none of that, but the ATL is much farther away, so I can give Rally House a pass. Besides, Fandom is predominantly regional...so OH and KY sportsfans: GO BENGALS! GO WILDCATS...and RALLY...

I attempted to exchange a wrong sized item. I returned it to the store in the bag with the receipt. I went to counter with my replacement and they could not find the receipt I had given them 10 minutes earlier. They said they would allow my exchange , but I needed the receipt back because it had other items on it for other members of my family that may also need to be exchanged. They said they were sorry they couldn’t find it. They lost it in a matter of minutes! Never shopping...

The lady( I wished I had got her name) gave excellent customer service( which you never see these days) . She was excellent. She answered all my questions, called another Rally’s to get information on the shirt I wanted, then ordered the shirt. She told me of options about Rally’s I never knew. One of the best customer service I have...