Papa Johns Pizza — Restaurant in Lexington

SUCH A DISAPPOINTMENT!!!! Your “manager” tonight 09/04/2021 was such a disappointment. I truly hope you all know she is making the store look bad. I’ll be sure to let everyone know how unsatisfying the service was and the food!! Especially when She had to bring the REST of our order (yes they didn’t even bring my whole order, which was so simple) and THE GARLIC KNOTS ARE STILL JUST BREAD !!! The first order of knots was plain with nothing on them, Never got an apology! But guess what I did get; I received a lovely box of plain bread knots AGAIN!! I definitely could have been a lot calmer if the manager actually knew how to do her job, or ATLEAST have FAIR customer service.. but nope her service was a disappointment and so was my dinner tonight.. I called back at 8:37PM and spoke to the Male manager and he informed me that the FIRST FEMALE MANAGER SAUCED THE KNOTS!! I have no clue where she learned to sauce a simple order but there is definitely a problem with the management. Unfortunately to TOP IT OFF I just took a great big bite of my poppers and I swear it was almost Complete gristle. So gross.. NOT TO MENTION I asked for my money back and I received the comment “I don’t have the power to do that”. Understandable I GUESS but that was it LMAO the male manager just left it at that! He didn’t try to make it better or give me the slightest idea of who or where I get my money back!! ALSO informed me that there is INFACT NO owner for this said franchise on LeesTown Road Lexington, Ky so I figured I’d just fill out a complaint on the costumer service link. Thank you, Apologies that you all have very poor...

Worst customer experience EVER! Staff will lie to you constantly!! Management makes a thousand excuses and seems to careless about issues. Called to add free breadsticks per promo and was told that my pizza had left the store so it was too late. 56 minutes later I was told that my pizza was still 15 to 20 minutes away. When I called to complain Jackie a manager told me that I was never told my pizza had left the store and claimed I was told that the free breadsticks had to be added when I placed the order. She also went on to tell me how they were super busy bc a lot of places aren’t open and she could only do what she can. She told me the pizza tracker is inaccurate and how that’s corporates fault for not allowing them to readjust the tracker time frames for delivery. Ultimately she offered free pizza on the NEXT order and continued making excuses. When the pizza arrived finally, we had to throw one box away bc it had hair on two of the slices. Tried to call back but of course no answer bc they had closed. It’s sad bc my family loves papa Johns pizza. Unfortunately, staff and definitely management needs customer service training. I guarantee that because of staff and management like Jackie, Papa Johns is definitely losing customers to nearby Dominos but heck, I’m sure she will have an excuse for that...

Heed other reviewers’ advice and avoid this location. Been here several times: they will, without fail, completely forget the side sauces you’ve ordered, or as happened tonight, argue with you about how many sauces you’re supposed to get. Snot-nosed brat at the pick-up window didn’t believe that I’d ordered 4 cheese sauces on the side with my breadsticks; he gave me 3 and 1 pizza sauce. Instead of simply handing me the 4th sauce and sending me on my merry way, he had the nerve to ask me to hand the erroneous pizza sauce BACK to him before he would give me my 4th cheese sauce I ordered (this was an online order, so this is not a case of miscommunication). Little rude brat didn’t offer an apology or anything. To add insult to injury, when I get home I discover they’ve given me 9 breadsticks instead of 10 (not a huge deal, but still). Btw, pizza is usually mediocre at best here. I guess these are the pathetic tactics this location uses to cut costs or something. Either way, will not be returning to this location unless there’s a management change or current manager gets a clue. There are plenty of other pizza...