Logan's of Lexington — Local services in Lexington

I can't speak towards the in person experience but my online experience has to be shared:

I recently purchased a Peter Millar item from a different retailer at what was genuinely a good price (a normally $450 coat for $360 during Black Friday/Cyber Monday). The item was exactly as ordered and I was very happy with it.

Yesterday I saw the exact same coat on sale on Logan's website for a price that was so good ($225 - legitimately 50% off the current retail price if you order from PM directly...for an item from this year's collection) that I immediately returned the item to the original retailer and re-ordered it from Logan's.

If that wasn't good enough, before ordering, Logan's sent me $20 off my first order....bringing the cost of the $450 coat down to $205 + shipping.

This all would have been great enough already - but to my surprise, mere hours after placing the order, I received a notification that my order had shipped. Not just "Label Created" type of shipped...but legitimately was in the mail, on the way. To be clear, this was the default shipping option.

Assuming the item arrives with no issues, I can't stress how impressed I've been, on both the pricing and the shipping.

I live multiple states away - and can safely say, with truly no hesitation, I'd happily shop here again, both online and if I'm ever near the store.

Highly,...

After having some order issues (as others have mentioned there may be an inventory issue as I ordered something that was actually out of stock) and not getting a response from emailing the company twice, I rarely leave reviews but I was ready to come on and give a negative one due to lack of communication and time passed.

With that being said, once I called and got in touch with Wally my whole experience with this company turned on a dime. Wally could not have been nicer, more communicative, or more helpful in terms of finding an approach to solve the issue. Within 30 minutes of our final call after talking through options, my order has shown as shipped. A+ customer service from Wally and the epitome of how it should be done. Give the...

My husband went to Logan’s today to get fitted for a tux. When no one came to help him after walking in, he approached an older gentleman that seemed to manage the store. The older gentleman then pointed at another employee and said “tell this guy how to get to Geno’s.” Connor the next man was very upbeat, nice, and helpful. The older gentleman for whatever reason judged my husband that he wasn’t good enough to buy from the store and wanted to send our business elsewhere. If he wasn’t getting a specific suit for a wedding we would have walked out and taken our business elsewhere. We will never again go back and will be sure to let our friends and family know about the judgmental business that tried to shew us...