Rainbow Pet Salon (Pink) — Local services in Lexington

My husband and I are pup-sitting and wanted to surprise my stepdaughter and her boyfriend when they return soon from a month-long trip out of the country by taking their little one-year-old bichon-poodle-mix to get her first proper grooming.

While she is used to getting regular home washes, blowouts, brushing, and trims, she's never had a professional service. So I went online and called to find one that could fit us in and meet our pricing and service needs. Rainbow Pet Salon was reasonable, affordable, and accommodating.

We arrived on time but were confused about the location at first. The sign on the building says Earth Dog, but it is the Rainbow Pet Salon. The address and information on the door matched the confirmation I received. Also, as of this writing, their website is not linked to their Google Business Profile. I've submitted a suggestion that they add it. The website has good information about pricing and policies, including how working times with dogs like ours (poodle, doodles, etc.) can be longer due to their coat types. Also, you are required to provide vaccination information.

Kelcie was polite and attentive and explained how the entire process would go. We had the option to stay and watch or go and pick her up after. Given this was her first visit ever, we ended up staying, sitting in the car outside. The entire front face of the building is made up of windows so we can watch everything. The entrance doesn't have much of a waiting area. Per Kelcie, pups act up way more, like how toddlers get fussy - when the parents are within eye line. We watched the entire process and found the dog was way more cooperative in our seeming absence. For those nervous like us, needing peace of mind, I would trust leaving her there and picking her up next time.

After two hours of washing, trimming, and brushing the copious amount of fluff, she emerged with an adorable, well-groomed, happy little dog. She was freshly washed, sans ~3lbs of fur, clipped and filed claws, and adorned with a cutesy Halloween-themed bandana she insisted on wearing for two days after.

Kelcie gave us some excellent advice on what types of brushes to use on our little lady, given her coat type to prevent tangles.

Ultimately, I was delighted with the service and professionalism the Rainbow Pet Salon provided. Our pup looks fantastic, and the stepdaughter liked the pictures. She says she'll likely put her on a grooming schedule with them...

This is the only grooming salon in Lexington that I use and recommend to my friends and clients. They take the time needed to get to know your dog and tailor his or her visit to be exactly what they need. They have the skills to slowly work with anxious or fearful dogs and never rush just to get the job done. They make sure the dog is comfortable and not stressed all while completing beautiful grooms and perfectly executed nail trims/baths and providing each owner with great customer service.

Earth Dog Spa & Apawthecary also has a great selection of holistic shampoos, conditioners, and other grooming products. They would never recommend a product that they do not trust. I also love that they are very involved in the community! You will often find them at various fundraisers and events that benefit the humane society and they host several donation drives and fundraisers for other organizations in town. They also take the time to show their appreciation towards their clients by hosting the cutest Halloween costume contest in town!

Janel and James are calm, patient, personable, and VERY good at what they do! I will be very sad if I ever leave Lexington because I will never find groomers like those...

My sisters dog was cut so bad at this groomers he needed to be took to vet for stitches 2 weeks ago , we still are dealing with the effects of this groomers negligence and incompetence. Still Have not received a phone call or any communication from them at all except for the day it happened from them denying they done it , when it was clear from the clippers he was harmed . The fact we still are dealing with the injury and still no communication from this place . STAY AWAY ! We are thinking at this point seeking legal ,representation for the vet bills they should be responsible for at the very least . Photos of the injury are uploaded as well as photos that we are still dealing with now as well . Still no comment from them .we understand accidents happen but the only communication from them was denying it happened !! We picked him up he still had blood pouring . He had to have stitches !!! Clearly you can see this injury happened from the groomers clippers . I do not recommend ...