Sports & Skate Station USA — Local services in Lexington

Very rude staff. Woman approached me to inform me i was violating their dress code (not saying I was wrong or right I was ok with leaving if that was the issue) and proceeded to speak to me in an extremely rude tone and fashion. She wasn’t even in any sort of uniform or outfit that would make me think she worked there so I was initially caught off guard. I was not being rude to her in the slightest way. I started off with an apology and was calm, but she was very very nasty to me in return. I was honestly appalled at the way she was speaking to me. I honestly cannot remember a time any employee has spoken to me like that as a paying customer. I really cannot remember anyone in my life speaking to me like that for any reason period this whole year. It was totally uncalled for. If I needed to leave, I would have been perfectly fine with being politely asked to leave (and it would have been nice to also have me and my 5 friends/kids money refunded as well). But she approached me in a very hostile manner with a super nasty attitude and tone and then has the audacity to tell me I need to go find some clothes and I shouldn’t be walking around like that because “there are kids here” and then points to MY kids I’m there with. I was blown away. After that I saw her walk away and very obviously talk about me to someone else with a disgruntled body language and point and stare my way. Very unprofessional. I went to leave and took my skates back to the guy at the counter and he didn’t even say a word or look at me just snatched the skates and walked off. When he came back I said thank you and he said nothing back. The carpet looked dirty as well as the entire place. Staff standing out front smoking cigarettes. This whole experience was super disappointing. The funny part is we actually initially met up at three fountains skating rink but then changed our minds and drove all the way to skate station instead. Won’t be making that...

Several things did not work ie; water fountain, air hockey and a couple of other cosmetic issues. On a Saturday, presumably the busiest day of business, there were only 2 people working. There were parents letting children run onto the rink, causing others to trip and fall over them. Had there been more staff, there would have been a better overall experience for everyone. I just remember a better quality rink when I was a kid. During the visit I was assured by the manager that things were in the process of changing and getting better. She did make the visit right and invited us back to see that it would be better next time.

Since this incident we have given the manager another try. She is assuring us that she is putting forth as much effort into making the establishment better. We have also observed first hand her making efforts to make late night openings safer for younger kids. Only issue I saw recently (not Manager's fault) was kids being dropped off and parents leaving. This in return leaves the manager responsible for kids because parents disappear. She definitely has her hands full, but is making every attempt to improve this...

We’ve been very loyal customers, coming on both Friday & Saturday evenings every weekend for nearly 2 years. With the new rules, my 9 year old isn’t allowed on Fridays because it’s only for 12+. It’s disturbing to see the new manager’s 4-5 children receiving free food multiple times during the evening. Noticed them running the DJ booth & also the snack bar by themselves too, yet someone who had worked there for nearly 3 years, was loyal, honest & ran the snack bar by herself, felt she wasn’t wanted & made to quit because she wasn’t allowed to handle any snack bar transactions. Really bad management in my opinion. I don’t like that us non skating parents have to pay $3.00. Glad to see the place cleaned up & the remodel looks better but it feels a bit cramped & It still smells like sewage. The floor is also a...